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L Magenta
L Magenta
Known Participant
April 19, 2019
Answered

iMac Mojave Photoshop CC colour and brush lag problems

  • April 19, 2019
  • 2 replies
  • 1688 views

So I installed Adobe CC 2019 in November 2018 and on opening some photos that had complex colour layers it completely destroyed my files irreparably. I had to recreate all the colours and levels because it read the layers wrong and somehow permanently altered them in the files. The service person I got was so incompetent that I had to deal with a manager, who after hours of fluffing around eventually gave up and told me to reinstall CC 2018. I lost a heap of editing time and nothing was really resolved.

So here I am in April 2019 paying for old software monthly and I've now encountered a new problem after updating my OS to Mojave 10.14.4. Now my brush is virtually unusable, having such a long delay until it draws a line and sometimes just not even doing one at all. I'm scared to update to CC 2019 after all the bulls**t last time and now yet again I'm in a position where I am losing valuable editing time.

Photoshop CC is such a rip off. Never had these issues with the CS versions.

Any help would be great.

Photoshop CC 2018

MacOS Mojave V10.14.4

iMac 2017 Processor 3.4GHz intel core i5

Mem 24G

Graphics Radeon Pro 570 4GB

This topic has been closed for replies.
Correct answer

Hi

I'm not a MAC user but a couple of things you could try in this thread, a lot of people are experiencing issues with Photoshop on Mojave, people on High Sierra and Windows seem to be fine, so it would seem the issues are with Mojave

Brush lag (?) and other issues in Photoshop CC after upgrading to Mojave

2 replies

c.pfaffenbichler
Community Expert
c.pfaffenbichlerCommunity Expert
Community Expert
April 19, 2019
So here I am in April 2019 paying for old software monthly

You’re using it, aren’t you? So paying for it would not seem to be particularly noteworthy.

One can have several versions installed simultaneously so I would recommend you install CC2019 without removing CC2018 to be able to test whether your original issues persist.

L Magenta
L MagentaAuthor
Known Participant
April 19, 2019

I wasn't able to use it for a good long while while they worked on it and were still unable to resolve the bugs. Also the idea with CC is to pay monthly for consistently updated software, not buggy un-usable software.

I have both versions. Unfortunately this particular problem is with both. Setting smoothing to 0% is the only temp fix I've found so far.

A
Anonymous
Correct answer
April 19, 2019

Hi

I'm not a MAC user but a couple of things you could try in this thread, a lot of people are experiencing issues with Photoshop on Mojave, people on High Sierra and Windows seem to be fine, so it would seem the issues are with Mojave

Brush lag (?) and other issues in Photoshop CC after upgrading to Mojave

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    April 19, 2019

    So I installed Adobe CC 2019 in November 2018 and on opening some photos that had complex colour layers it completely destroyed my files irreparably.

    Photoshop would not change a (non-raw) image file unless you saved it so did you try to re-open the original files with Photoshop CC2018?

    Did the GPU play a role in the issue? Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on it?

    Photoshop CC is such a rip off. Never had these issues with the CS versions.

    As Ged Traynor hinted at Adobe gets blamed for the problems other entities cause quite frequently.

    So please try to keep the indignation down for now.

    L Magenta
    L MagentaAuthor
    Known Participant
    April 19, 2019

    The indignation is purely due to the colour issues I had previously that lost me days of editing time and that was for sure an Adobe bug. Their management were unable to fix it, but it was nothing to do with anything external.

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