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N
Nature Light
Inspiring
March 15, 2022
Answered

image processor no longer works after 23.2.2 update

  • March 15, 2022
  • 3 replies
  • 455 views

Two days ago image processor worked fine.  This morning I updated to 23.2.2 and it stopped working with error message in attached photo.  I rolled back to 23.2.1 which worked before but now it doesn't work there either.  While still on 23.2.1 tried a different image to be sure it was not something strange with that file.  Still does not work.  Need to know how to get image processor to work again.  Help will be appreciated.  Using Windows 10 Pro 64 bit.

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Correct answer Nature Light

Thanks for your continued help.  Not being a computer guru I don't really understand your comment on elevating the file.  As to trying files on desktop or docs folder, I did not try.  Image processor used to work fine no matter where the files were and just suddenly stopped working.  Now get this!  Today I just tried it and it worked.  Gotta love computers.  I'd still like to know what happened but can't see how we'll ever find out.  Just hope it does not happen again.

3 replies

N
Nature LightAuthor
Inspiring
March 18, 2022
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" /><meta name="Generator" content="Microsoft Word 15 (filtered medium)" /><!--<br>/* Font Definitions */<br>@font-face<br> {font-family:"Cambria Math";<br> panose-1:2 4 5 3 5 4 6 3 2 4;}<br>@font-face<br> {font-family:Calibri;<br> panose-1:2 15 5 2 2 2 4 3 2 4;}<br>/* Style Definitions */<br>p.MsoNormal, li.MsoNormal, div.MsoNormal<br> {margin:0in;<br> font-size:11.0pt;<br> font-family:"Calibri",sans-serif;}<br>a:link, span.MsoHyperlink<br> {mso-style-priority:99;<br> color:blue;<br> text-decoration:underline;}<br>.MsoChpDefault<br> {mso-style-type:export-only;}<br>@page WordSection1<br> {size:8.5in 11.0in;<br> margin:1.0in 1.0in 1.0in 1.0in;}<br>div.WordSection1<br> {page:WordSection1;}<br>-->

Thanks but did that and no help.  All it did was wipe out all my previous settings used for file type, size, etc.

JR

 

Sent from Mail for Windows

 

Jeff Arola
Community Expert
Jeff ArolaCommunity Expert
Community Expert
March 17, 2022

I notice the file named in the error message is in the Program Files, which generally needs elevated permissions to do anything with like saving.

 

Have you tried any images/files that are on your desktop or documents folder?

N
Nature LightAuthorCorrect answer
Inspiring
March 18, 2022

Thanks for your continued help.  Not being a computer guru I don't really understand your comment on elevating the file.  As to trying files on desktop or docs folder, I did not try.  Image processor used to work fine no matter where the files were and just suddenly stopped working.  Now get this!  Today I just tried it and it worked.  Gotta love computers.  I'd still like to know what happened but can't see how we'll ever find out.  Just hope it does not happen again.

    Jeff Arola
    Community Expert
    Jeff ArolaCommunity Expert
    Community Expert
    March 15, 2022

    Go to

     

    C:\Users\UserName\AppData\Roaming\Adobe\Adobe Photoshop 2022\Adobe Photoshop 2022 Settings

     

     

    and delete the

     

    Image Processor.xml

     

     

      N
      Nature LightAuthor
      Inspiring
      March 17, 2022

      Thanks but did that and no help.  All it did was wipe out all my previous settings used for file type, size, etc. without curing the problem.

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