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Participant
June 2, 2024
Question

Image with link does not show when emailed, the link works

  • June 2, 2024
  • 2 replies
  • 352 views

I created a JPEG file with a link to a video. It looks good and the link works on my computer. When I mail it the photo does not show up, only the dividers that were created for the HTML address. The link will work if you click in the right spot. I used the option for HTML and Photos.  What else can I do to get the photo to come up? Thank you.

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    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    June 2, 2024

    Email is primarily a text based form of communication.  For security reasons, many email service providers (gmail, yahoo) block images. Some email clients like Outlook won't display images unless the end user actively accepts them on their end. 

     

    Media should be placed on a public server or cloud space; not sent directly via email.

     

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    June 2, 2024

    what app?