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djeyewater
Known Participant
March 20, 2024
Question

Images messed up / grey in PS

  • March 20, 2024
  • 2 replies
  • 229 views

Photoshop is messing up some files (not all) when it opens them. I have tried Photoshop 2024 (latest updates) and 2023 on Windows and the Beta on Mac. On 2024 on Windows I tried with and without GPU acceleration enabled.

 

Below is an example of what  the problem can look like:

And below is the file, opens fine in all other image editors / viewers I have tried (including Bridge and ACR) except PS:

Some images are coming out very pixelated and mainly grey. Some have lines on. And some have weird colours and lines like above.

The image has been optimised using FileOptimizer - if I do not optimise the image PS will open it no problems. So I suspect PS is expecting some metadata that has been stripped out and then gets messed up. It could be that PS is actually handling the image correctly / strictly whereas most other software is being more friendly / lenient?

    This topic has been closed for replies.

    2 replies

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    djeyewaterAuthor
    Known Participant
    March 20, 2024

    I'm not sure if it is allowed to post links here? It is a file optimisation software that reduces file sizes without reducing image quality. If you google it the first 10 results or so are all for it.

      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      March 20, 2024

      So then the question is - what is FileOptimizer and what does it do to the files?

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