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pikawilliam11
Participant
June 9, 2021
Answered

Impossible to connect to Adobe server for using Photoshop 2021

  • June 9, 2021
  • 2 replies
  • 2181 views

Hi. For at least 1 hour, my Photoshop is not able to connect to the Adobe server for reading my licence and I am stuck. I am using the latest version of Photoshop 2021 and the latest version of Adobe Creative Cloud. I tried a lot of stuff to fix it, but nothing work: my WMI service is running well, there is no issue with the Credential Manager from my Service Manager (I think), everything is updated, and more checks. I don't understand what is going on. I was using Photoshop 2021 normally and suddenly the software stop responding at all randomly and when I restart it, the problem appears. I am on Windows 10 64-bit, core i7-3770, NVIDIA GeForce GTX 1050 Ti. Any help will be appreciated.

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

    2 replies

    D
    defaultlmt74v0wxazj
    Participant
    June 9, 2021

    I purchased Adobe photoshop 2021  around the 27 May. Now when I try to open it I am told that my trial period has expired.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    June 9, 2021

    Have you signed out and back in to the CC app?

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity ExpertCorrect answer
    Community Expert
    June 9, 2021

    What error message are you getting specifically? What makes you think it is something on the Adobe Servers?

    D
    defaultlmt74v0wxazj
    Participant
    June 9, 2021

    No error just that my trial period has expired and do I wish to purchase.

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