In need of Photoshop 2020 due to lack of SSE 4.2 capability

Forum|Forum|2 years ago
December 2, 2023
3 replies
1180 views

A few months ago, I chatted in and was provided a download link to Adobe Photoshp 2020 due to my computer not having SSE 4.2 (and therefore cannot run 2021 and above). The chat agent was able to provide me with the download link but I have since formatted my computer due to a hardware issue. I need the download link again but Adobe Chat states they cannot provide me the link to Photoshop 2020. The creative cloud application only has 2021 as the oldest version. Please advise. I was told to post here by the chat agent.

macOS

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Jeff Arola

Community Expert

From what we've been told, Adobe support is only allowed to give links to the current photoshop version and one version back. I believe also links to photoshop 2021 (ps ver 22.2), since it's the last version that 3D works.

Trevor.Dennis

Community Expert

Jim has links back to CC 2013 on ProDesignTools, but I can't find the link to Photoshop 2020

Peru Bob

Community Expert

Jim has links back to CC 2013 on ProDesignTools, but I can't find the link to Photoshop 2020

By @Trevor.Dennis

That's because he doesn't have them:

New 2020 Direct Download Links Now Available

More Direct
Download Links

CC 2024

CC 2019

CC 2018

Acrobat DC 2023

Captivate 2019

Elements 2023

Standalone, complete installers for the CC Desktop app, for Adobe Camera Raw, and for Acrobat DC Pro/Standard are already publicly available – but to date, Adobe has not posted the rest of the Creative Cloud 2020 direct download links. However, good news: you can now actually get them yourself by contacting Customer Service…

Just reach out to Adobe’s Customer Care team via live online chat, and they will immediately give you temporary links to download offline installers for all the 2020 apps that you need.

You simply need to ask. We suggest:

Hello, I need the direct download links (offline installers) for the new 2020 releases of __________. Could you please help me?

You can connect with an agent to get the downloads here. Look for “Contact Us” or “Your contact options…” at the bottom of the page, or the Chat icon at the lower right. If asked, choose the “Download & Install” category.

We are told that all Adobe customer service reps across all locations have both the ability and authorization to distribute the new standalone installers, which they can now access through their internal version repository. This is confirmed by the company on their official Help page here: “For access to direct downloads, contact Adobe Customer Care.” We suggest requesting a supervisor if you run into any difficulty.

shop 2020