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J
jamier92322178
Participant
February 26, 2019
Question

Inconsistent Saving/Updates to Synology NAS

  • February 26, 2019
  • 1 reply
  • 2718 views

Hello.

I have a user experiencing issues with saving/updating/deleting documents on a Synology NAS from Adobe Photoshop. 

Below are the steps I have taken thus far: (Exerpt from our ticketing system)

had CUSTOMER overwrite a file saved on the NAS. File location was:
/NAS/link/to/PNGs/Cat

Verified that she has full, administrative permissions to this share.

She directly exported the change from Adobe to the NAS share. The change is not reflected, but on the NAS itself a hidden file is created: .smbdeletexxxxxxxx.4
CUSTOMER is unable to see these files from her machine.
If I rename them to something like test.psd , she is able to see them and verify they are the files she was trying to update.
When she tries to delete the test.psd from the share, the .smbdelete.4 files reappear, as do the test.psd files.

I had her remap the NAS using AFP:// . This eliminated the .sbmdelete.4 issue. She is able to delete files without those .4 files being created, however, she is still unable to overwrite existing files directly from Adobe.

From doing some research, I have discovered numerous complaints on Adobe forums about incompatibility with saving to remote shares. This has been an issue for years that Adobe has been asked to fix.

I'm going to reach out to Adobe to determine if they have a fix for this. I have narrowed it down to being an Adobe issue. CUSTOMER s able to export a file to her desktop, and then copy it to the NAS share without issue. The only time this occurs is exporting from adobe. There is also a yellow "Caution" https://image.shutterstock.com/image-vector/yellow-hazard-warning-mark-danger-450w-1183110262.jpg symbol next to her "Save" button in Adobe.

    This topic has been closed for replies.

    1 reply

    L
    Lumigraphics
    Legend
    February 26, 2019

    Adobe doesn't support working directly off network storage. I know its popular but sooner or later, it will break. Apparently Mojave and Synology boxes have some issues too.

    Try working off a local drive.

    J
    jamier92322178Author
    Participant
    February 27, 2019

    This is neither an acceptable answer nor a solution.  It's 2019, this should be a supported thing.  We're paying a great deal of money to Adobe for their product, and with that is an expectation that it works in a 2019 infrastructure.

    We have a team that uses materials that need to be saved in a shared location.

    The person having this problem is not using Mojave, however the NAS is a Synology.  I need a better answer than "working off a local drive."  That's a workaround, not a solution.

    I appreciate the response, and reiterating this, but people have been complaining about this for several years.  It's time for it to stop being an issue.

      L
      Lumigraphics
      Legend
      February 28, 2019

      Ok, should be doesn't get us far. Adobe does not support working across a network.

      There are a lot of potential issues on a network and most software vendors will give you the same advice- it may or may not work right.

      If its broken, you can flail around or you can copy files to your local drive.

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