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adesync123
Participating Frequently
January 20, 2017
Question

Incredibly RUDE Indians when calling ADOBE

  • January 20, 2017
  • 4 replies
  • 5097 views

I have an issue that I have posted about. I called Adobe several times to see if I could get any help and there are some incredibly rude Indians answering the phones! It has really made me consider not using Adobe products.

This behaviour seems to be the same whenever I call. Dare to ask a question they do not like or speak out of turn and they will either hang up, put you on infinite hold or be incredibly rude and sarcastic.

Finally I managed to get through to one of these people that I need to know how to do something in Photoshop that is not adequately explained in any documentation and only covered in the forums for outdated versions, the person on the phone said my card would be charged for premium support.  OK, well that is an option I would consider, so I dared to ask about this premium support and who it would be carried out by, is there any guarantee that the person will know how to solve my issue etc. The result? You guessed it, they hung up on me!

This is outrageous and I have found it to be commonplace so call at your own risk!!

      4 replies

      Terri Stevens
      Terri Stevens
      Legend
      January 21, 2017

      I must confess it sounds as if you have been treated quite badly when calling Adobe. If they actually hung up on you there can be no justification for that whatsoever. To be fair I sometimes struggle if I get put through to an Indian call centre as I usually can't understand what they are saying -even if they are speaking in English, but it probably works the other way round as well and they might struggle to understand me. I bet as well they have quotas placed on them about the time they can spend on a call, which might be why they cut you off.

      Personally, I would always ask questions on the Adobe forums. On the phone the technician is just using a database populated with common questions-if your question is not there then you are out of luck. If you use the forums your questions gets seen by people who actually use the software daily and often have unique specialisations. People like that think out problems when they don't have an immediate answer and that gives them an edge over phone support.

      Why not try starting a new thread just asking your question about HDR Toning? It's ok to criticise Adobe, but a lot of people don't read posts like this one as there is nothing we can do to help, a new thread will give you a much better chance of being helped.

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        January 21, 2017

        adesync123 wrote:

        I need to know how to do something in Photoshop that is not adequately explained in any documentation and only covered in the forums for outdated versions

        I suggest that you ask in this forum.

          A
          adesync123Author
          Participating Frequently
          January 21, 2017

          Thank you Bob, I have done.

          JJMack
          Community Expert
          JJMackCommunity Expert
          Community Expert
          January 21, 2017

          There is a scripting forum and the documentation is at Adobe Photoshop Scripting | Adobe Developer Connection

          Scripting is programming.  You need to know how Photoshop works know a supported scripting language  read Adobe scripting guide  and the adobe DOM for the scripting language and also know how to use the Scriptlistener for all Photoshop features are not supported in Adobe DOM.   Customer Support would be to help you with bug in Adobe Products like  Customer service would. They would have to refer your problem to technical support. And they would not be able to fix a bug over the phone they may help you with a work around. I have reported bugs that are in many version of Photoshop some I reported over five years ago still have not been fixed.  You have to learn to develop work arounds. If you want to use Adobe software.  Usually there are more than one way to do what you want to do.  If you want to use Photoshop scripting you need to educate yourself,

          JJMack
            JJMack
            Community Expert
            JJMackCommunity Expert
            Community Expert
            January 20, 2017

            Adobe documentations is not the best nor is Adobe support.  Blame Adobe management for that not some poor phone support person. Adobe Managment is responsible for the communication problems  caused by outsoureing support to a far away country. How good of a job would you do if your job was to taking care of complants and request for a help from users speaking hindi. IMO you issue should be with somone in San Jose, CA USA not some worker in India.  Who may be doing the best they can with the training they been given by Adobe.

            JJMack
              A
              adesync123Author
              Participating Frequently
              January 21, 2017

              I agree with most of that sure, but if I was being paid to speak hindi then I would expect people to complain if I could not do it!! Anyway the people on the phone speak english just fine, they've just got an f' you policy if you step out of line. The only problem is they set the line way, way, way back in a place that defies rationality.

              And the complaint is for Adobe, who else.

              Nancy OShea
              Community Expert
              Nancy OSheaCommunity Expert
              Community Expert
              January 20, 2017

              Customer Care is there to handle subscriptions, sales, activation issues, and technical problems when they occur.  However Adobe reps are NOT paid to teach you to use the software.  There are plenty of online tutorials, books, videos and product forum experts here to help you with that side of things.

              What exactly do you need help with?

              Which version of the product?

              Which OS?

              And any other relevant details, please.

              Nancy

              Nancy O'Shea— Product User & Community Expert
                A
                adesync123Author
                Participating Frequently
                January 21, 2017

                ??? I wonder if you read my post. Does it say anything about me wanting them to teach me to use the software? No, It says that when I enquired about the premium support they offered me, they hung up. Something I encountered more than once that shows a systemic bad attitude and I am not the first person it seems that has been upset by it. My own genuine experience that as a paying customer I feel I have the right to voice.

                I have an issue that I have posted. I didn't want to take up the space here but seeing as you asked....

                Please can someone tell me how to do this. I'm feeling like I have to learn to be a programmer to do a very simple task!

                I just want to use IMAGE>ADJUSTMENTS>HDR TONING in an action without a dialogue box stopping it and WITH my custom preset so it can run in a droplet or batch without interruption. Any 3rd party plugin will do this without issue.

                I have found pages on here discussing how to do it with HDRToning.jsx script in CS5?? but that does not seem to be helping. I modified HDRToning.jsx but I have no clue what I am doing. I am a photographer with many years of professional experience but i'm afraid the jsx programming language is beyond my skills.

                I have a photoshop subscription (i.e latest version) 2017.0.1 on Mac OSX sierra.

                I can create a droplet with a 3rd party plugin to run in batch but the HDRToning adjustment requires a level of programming and jsx hacking that as far as I can see is not explained in any documentation that a mere mortal photographer can understand and the posts i have found are for old versions and do not fully explain anything, they answer questions from individuals.

                If someone could please explain in layman's terms how to simply use the HDRToning adjustment in an action without a dialogue box stopping it and WITH my custom preset so it can run in a droplet or batch without interruption, I would be eternally grateful !

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