Skip to main content
marycir
marycir
Participant
October 17, 2017
Question

Initialization error

  • October 17, 2017
  • 1 reply
  • 469 views

I downloaded Photoshop CC 2017 on day one.  It worked.  On day 2 when I tried to open the program the error message was "Could not initialize Photoshop because of a disk error."  I deleted Photoshop using Creative Cloud Uninstaller.exe.  Still get the same message.  I don't know where to start looking for the problem.  Any suggestions?

    This topic has been closed for replies.

    1 reply

    DelphiZoa
    DelphiZoa
    Participating Frequently
    October 17, 2017

    Try resetting your preferences: Preferences in Photoshop​. As it notes in that help document, if you can't get into Photoshop to utilize  the menus, you can reset via keyboard shortcut during program start up (Alt+Ctrl+Shift on Windows or Option+Cmd+Shift on Mac). Please be aware that this will remove customized workspaces, color settings, shortcuts etc., but, since you just downloaded Photoshop, hopefully that's not too great a loss.

    If that doesn't work, I would try uninstalling again and running the Creative Cloud Cleaner Tool (Use the Creative Cloud Cleaner Tool to solve installation problems) to make sure everything is clear before reinstalling.

    Let us know how it goes.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices