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J
jessicaj2400590
Participant
January 25, 2017
Answered

Installation failed warning "Adobe Genuine Software Verification Failure"

  • January 25, 2017
  • 1 reply
  • 3638 views

I just got in my brand new Mac (operating 10.12.3) today and I am trying to install Photoshop.  I purchased the Creative Suite 6 Design Standard from and reputable store a few years ago.  I have installed the program on other computers since then and have not had any trouble.  However, now when I am trying to install it on my new machine it starts the process and then stops and gives me the error message "Adobe Genuine Software Verification Failure".  I am using an external DVD player if that matters, seeing as how the new Mac's do not have a DVD drive.  Please help!

    This topic has been closed for replies.
    Correct answer Nancy OShea

    CS6 is not supported on Mac Sierra and therefore, many of the Creative Suite installers may not function normally. See link below for workarounds.

    Installing Creative Suite on macOS 10.12 (Sierra)

    Nancy

    1 reply

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    January 25, 2017

    Download the Design Standard here: Download Adobe Creative Suite 6 applications

    and see if your serial number works on that.

    Gene

    J
    jessicaj2400590Author
    Participant
    January 25, 2017

    I downloaded it and when I open it and select Install, I get an error message "Installer failed to initialize.  This could be due to a missing file.  Please download Adobe Support Advisor to detect the problem." Which I learned has been discontinued.

    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    January 25, 2017

    Try this:

    Windows 64 bit (XP, Vista, 7):  Rename the Adobe folder in this path to Adobe2.

    C:\Program Files(x86)\Common Files\Adobe\Installers

    C:\Program Files(x86)\Common Files\Adobe2\Installers and try again.

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