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M
moiran19519879
Participant
October 30, 2018
Question

Installed PS 2019 & all I get is a black screen. Now what?

  • October 30, 2018
  • 1 reply
  • 199 views

I've been a CC user since the beginning and I've never had issues like this. I'm on an iMac running OS High Sierra 10.13.6.

The first time I installed PS 2019 it took forever to open. I had to click on the screen to get the image to show up (???). None of the windows would work. I couldn't do anything but quit. I uninstalled and then downloaded it again. Now all I get is a black window. Nothing.

What am I doing wrong? Or is this just really messed up and there will be an update? BTW I can still use PS 2018 without any issues.

    This topic has been closed for replies.

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    October 30, 2018

    Hi Moiran,

    Sorry to hear about this.

    As you're getting a black screen at launch, could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

    Regards,
    Sahil

    M
    moiran19519879Author
    Participant
    October 30, 2018

    Nothing changed.

    When I double click on PS2019, it goes right to the black-gray screen.

    I can't open a file or create a new one. This is so frustrating. I've never had problems with CC software.

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