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FauxtoGuy
Inspiring
July 23, 2019
Question

Interface Issue - phantom window? Photoshop 20.0.5 macOS Mojave 10.14.5

  • July 23, 2019
  • 2 replies
  • 1460 views

I have an odd panel that seems to be part of the PS interface. I suspect I may have corrupted prefs, but want to check for known issues before resetting prefs. There is a persistent blank grey window BEHIND the working file image window. (see screenshots) I can resize this grey window, but if I close it, the current file closes also. When I reopen my working file, the blank window reappears. It's like an image window without an image. I have reviewed the workspace/interface prefs & don't see anything that removes this panel.

So is this a known issue, corrupted prefs, or just an odd new feature that I'm not getting?

Thanks

Grey panel is at left. Working file to the right. PS: 20.0.5  Mac OS: 10.14.5 - Mac Pro (cylinder style)

In this screenshot the upper left control buttons are active in BOTH panels.

Message was edited by: Sahil Chawla

    This topic has been closed for replies.

    2 replies

    F
    FauxtoGuyAuthor
    Inspiring
    July 24, 2019

    I reset the Prefs and this phantom window is still persistent. As before, if I attempt to close the phantom window, it forces ALL other open files to close.

    At this point I can't tell if this is a PS bug, an isolated issue with my workstation, a virus, whatever.

    Here is a screenshot I just made AFTER resetting Prefs. The "phantom" window is just behind an untitled test file. I clicked to dismiss the phantom file, and the Untitled was closed to (I was prompted to save untitled)

    If I open another file, the phantom screen reappears.

    I'm guessing the next step would be to re-install photoshop?

    J
    Community Expert
    John V KnowlesCommunity Expert
    Community Expert
    July 24, 2019

    Before you reinstall: what happens if you dock all the windows instead of letting them free float? Window>Application Frame.

    JVK

    -------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id
    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    July 23, 2019

    Hi there,

    That shouldn't be happening, let's make it right.

    As there is a blank window in Photoshop, could you please try resetting the work-space and see if it helps? Adobe Photoshop workspace basics


    If that does not help, then you should try resetting the preferences: Preferences in Photoshop

    Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

    Regards,

    Sahil

      F
      FauxtoGuyAuthor
      Inspiring
      July 23, 2019

      Thanks. Resetting workspace had no effect.

      I suspected that prefs need reset. Always annoying to perform that opp, as there are so many items that revert to default, and it's easy to forget some. It would be helpful if ALL settings could be saved for prefs reset.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      July 24, 2019

      https://forums.adobe.com/search.jspa?q=Backup+Preferences

      JJMack
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