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A
Amanda25445492jbyq
Participant
July 29, 2022
Question

Internet connection required

  • July 29, 2022
  • 4 replies
  • 1648 views

Good day all,

     I recently discovered that I needed an internet connection in order to use Photoshop. After further research I found that it requires validation every 30 days in order to continue use. I have been a customre for over 20 years and no longer use it professionally. Not being able to use my software when needed due to no internet (I live in the country) is unacceptable. I called Adobe help and was told that this is just how it is. So, as I begin my search for a replacement, I am wondering if anyone here has any recommendations.

 

TYIA

Amanda

    This topic has been closed for replies.

    4 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 1, 2022

     

    @Amanda25445492jbyq wrote:

    as I begin my search for a replacement, I am wondering if anyone here has any recommendations.

     

    My beloved aunt had the same issue in the mountains, so I can relate. One thing you can check is Photoshop Elements, which comes on disk and has a perpetual license. It can't do everything PS can do, but it's pretty good. You can get a 30-day trial to see if it works for you.

    https://www.adobe.com/products/photoshop-elements/buy-elements.html

    Scroll way down (past the "Buy Now" to "Start with a Free Trial")

     

    ~ Jane

     

      L
      Lumigraphics
      Legend
      July 29, 2022

      I would recommend getting an Internet connection. Whether for good or bad, modern computing does lean heavily on connectivity.

      A
      Amanda25445492jbyqAuthor
      Participant
      August 1, 2022

      Well that is very helpful advice except I do have internet. However, I live in the mountains, in the country and the service goes out with stormy (sometimes not stormy) weather. But thanks...

        L
        Lumigraphics
        Legend
        August 1, 2022

        The verification check is very short and uses minimal data, so even (for example) temporary mobile phone tethering would be enough just for that.

          TheDigitalDog
          TheDigitalDog
          Inspiring
          July 29, 2022

          The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline.
          https://helpx.adobe.com/creative-cloud/help/manage-apps-services-desktop.html

          Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            A
            Amanda25445492jbyqAuthor
            Participant
            August 1, 2022

            Well, considering the payment is drawn automatically, how could it not be in good standing. So apparently it had been more than 99 days since using PS and the time I actually needed it for something, I was unable to because my internet was down. This just seems wrong to me. I know, not your fault or problem. But it is my problem when I can't use something that I have to pay for every month. So, thanks for the info. 

            TheDigitalDog
            TheDigitalDog
            Inspiring
            August 1, 2022
            @Amanda25445492jbyq wrote:

            Well, considering the payment is drawn automatically, how could it not be in good standing. 

             

            It still has to check and not all subscriptions are "drawn automatically"; you subscribe on July 31st, 2001 for a year plan. You better believe that a year and one day later (tomorrow), the activation system is going to check and you better have renewed the subsctiption because in 99 days or so, you're SOL. 

            So apparently it had been more than 99 days since using PS and the time I actually needed it for something, I was unable to because my internet was down.

            That's not Adobe's fault. You apparently didn't log into your ACC account between the time they allow, your net access was down; but now you know how it really works.

             

            ACC should be checking your status and plan. I'm pretty sure you could go a year without using Photoshop but you'd need to have ACC active and checking any other Adobe softaware activation. Use say Lightroom Classic, PS should be good to go too. 

             

            Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
            lambiloon
            Community Expert
            lambiloonCommunity Expert
            Community Expert
            July 29, 2022

            Hi, there is no need for internet connection to run Photoshop it is only required once you want to activate your trial period or subscription after that it can be used offline...regards

            Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
            Ged_Traynor
            Community Expert
            Ged_TraynorCommunity Expert
            Community Expert
            July 29, 2022

            "there is no need for internet connection to run Photoshop it is only required once you want to activate your trial period or subscription after that it can be used offline"

            That statement is not entirely correct, as an ACP you should be familiar with Adobe's offline grace

            https://helpx.adobe.com/ie/creative-cloud/kb/internet-connection-creative-cloud-apps.html

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