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Is having CS6 and CC 2015.5 Photoshop on my machine, both activated, a problem?

Forum|Forum|1 year ago
October 25, 2024
2 replies
2226 views

I've used the suite (including InDesign and Illustrator, both older versions) on my iMac running OS 10.13.6 for years, and it all worked. About two weeks ago my "connection" to CC Photoshop broke. An expert on another forum suggested a bunch of stuff, and I got CC to run, but only in Trial mode. That expires in two weeks. I learned this morning that I can run CS6, no problem. The expert advised de-activating CS6, thinking that's impeding my connection to CC 2015.5. Mind you, all my other CC apps work fine. Only Photoshop is "disconnected." Looking for any ideas/suggestions, etc. -- and needless to say, Adobe is of no help, given that the apps are older than the current and one-before.

macOS

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Correct answer Kevin Stohlmeyer

There should be no issue having both running. The more likely cause is the age of the machine and software.

As for CC 2015 - do you have an active subscription? You should be able to login and authenticate to remove the trial notice.

One thing to do in general is clear caches if you haven't done so in a while.

I would be leary of disconnecting or signing out of anything as CS6 authentication is difficult these days and as you stated Adobe no longer supports software this old.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

See this help article for more details:

https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

Nancy O'Shea— Product User & Community Expert

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Mike DiehlAuthor

Known Participant

I'd done all that before, but did it all again -- to the same effect, i.e. my PS fails to activate (is, I guess, the term). This time, after agreeing to the trial, I signed out of Photoshop via the Help menu, and signed back in -- same deal. So, I'm already subscribed to CC; what happens when my trian runs out and I'm given the opportunity to buy the software? Is Adobe gonna license it to me?

Nancy OShea

Community Expert

What happens when you click on License This Software?

Nancy O'Shea— Product User & Community Expert

Kevin Stohlmeyer

Correct answer

Community Expert

There should be no issue having both running. The more likely cause is the age of the machine and software.

As for CC 2015 - do you have an active subscription? You should be able to login and authenticate to remove the trial notice.

One thing to do in general is clear caches if you haven't done so in a while.

I would be leary of disconnecting or signing out of anything as CS6 authentication is difficult these days and as you stated Adobe no longer supports software this old.

M

Mike DiehlAuthor

Known Participant

I *should* be able to run Photoshop CC 2015.5, as I did for x number of years. I do have a CC subscription -- and pay for it monthly. I've signed out of CC and logged back in, I've even changed my password. I see I can sign out of Photoshop (via the Help menu) but I've not done that. Honestly, I'm scared to, for fear of not getting back in, and your comment affirms my "leary-ness"! I did at one point shut down my Mac, reboot in Safe Boot mode, ran Disk Utility, and afterward threw away all the files in the Library : Caches folder. I know cache files are stored elsewhere, too, and I'd be game to try tossing those if you think it'd make a difference.

I

M

Mike DiehlAuthor

Known Participant

Here's a screen shot of my CC app. All the apps are there. Only one of 'em doesn't work outside of a Trial mode.

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