Is Software Tech a legitmate retailor of Photoshop CS6? (Nope, pirate site)
I recently purchased Photoshop CS6 from an online store called Software Tech Store. I was surprised when I recieved a package in the mail containing an a small cardboard box (opened) with the photoshop disk, but no invoice, no manuel, no information, nothing but an obviously used disk.
When I contacted them about the serial number missing, and other concerns, I was told that they had emailed it. (They had not). So they quickly emailed a false serial number, which left me with a useless disk.
When I emailed about the issue, they tried to tell me it was a problem with my internet connection. Clearly not the case. They insisted that the serial was valid, when obviously it was not.
I tried calling numerous times, and their phone sytem just loops back to the original message after selecting the right prompt, then I reached someone via their online chat forum, who basically informed me that Adobe does not use the original packaging anymore, as an attempt for people to purchase cloud. I have copied and pasted the chat below, please see the lines in bold print. I am just wondering if there is any truth to this at all. They sent me a fake refund reciept, and still have not, infact refunded my account, nor do I believe they have any intention of doing so.
Any insight on this would be greatly appreciated. Thanks! '
You are now chatting with 'SoftwareTech'
SoftwareTech: Hello. How may I assist you?
Kateri: I just purchased Adobe photoshop CS6, and the package was open, the disk appears to be used, and I was not provided with a valid serial number. I feel that I have been scammed.
SoftwareTech: it was sent to your email
SoftwareTech: the serial number
SoftwareTech: can i have your order number please
Kateri: The serial number is not valid.
Kateri: Order # 100008807
SoftwareTech: can i have your order number please
SoftwareTech: i will check that hold on please
Kateri: Unless I am provided with a valid working serial number, I need to refunded immediately.
SoftwareTech: you sent us an email
SoftwareTech: correct
SoftwareTech: for the refund
Kateri: yes
SoftwareTech: no problem we will refund you the amount you paid
SoftwareTech: no problem
Kateri: Immediately.
SoftwareTech: yes
SoftwareTech: you will have it in less than 15 min
SoftwareTech: we will send the receipt to your email
Kateri: Why on earth would I be sent a useless, opened disk?
Kateri: Is this company a complete scam?
SoftwareTech: it's not opened
SoftwareTech: Adobe cancelled the box
SoftwareTech: and now they are sending the serial number via email
SoftwareTech: and they ship the DVD
Kateri: It was opened.
SoftwareTech: either that way or cloud
SoftwareTech: it's not opened this is how they send it
SoftwareTech: i know it's not good way
SoftwareTech: but adobe is doing that
SoftwareTech: to force people to buy cloud
Kateri: I'm ready to file charges.
SoftwareTech: it's the new thing
SoftwareTech: i am doing the refund right now
SoftwareTech: hold on please
SoftwareTech: i just sent you the receipt to your email
SoftwareTech: and your order has been refunded
Kateri: It has not been refunded.
SoftwareTech: we refunded your credit card the amount you paid and we sent the receipt to your email
SoftwareTech: did you get it
SoftwareTech: ?
Kateri: No. I received what is problably a fake receipt, but my account has not been credited. I want to be refunded IMMEDIATELY.
SoftwareTech: it's not fake
SoftwareTech: ok
SoftwareTech: you are not scam
SoftwareTech: please
SoftwareTech: your credit card has been refunded
SoftwareTech: and we sent you the receipt
SoftwareTech: it's not fake
SoftwareTech: and we are not fake
Kateri: My account has not been refunded.
SoftwareTech: yes it will shows in 2 to 3 business days
SoftwareTech: believe me there is nothing to be worry
SoftwareTech: we are not scam
SoftwareTech: we used to sell full retail boxes
SoftwareTech: but Adobe cancelled that
SoftwareTech: and we are having problem because of the new way
SoftwareTech: we are sorry
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