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EricTheShark
Participant
April 19, 2020
Question

Issue opening Photoshop

  • April 19, 2020
  • 1 reply
  • 370 views

I have Mac OS Catalina, and I couldn't open Creative cloud or photoshop, so I tried deleting Photoshop and re-downloading it and still had the same problem, so I then tried to delete Creative cloud in hopes that it would work then, but now I can't download creative cloud or open it up. When i open photoshop it shows a black screen and never loads and creative cloud shows a white screen and never loads and I need to force quit to get out of it. How can I fix this problem?

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1 reply

TheDigitalDog
TheDigitalDog
Inspiring
April 19, 2020

Try trashing your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) immediately after launching Photoshop. You will be prompted to delete the current settings.

 

(Mac OS only) Open the Preferences folder in the Library folder, and drag the Adobe Photoshop CS Settings folder to the Trash.

 

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
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