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Mel-L
Participant
October 5, 2022
Answered

Issue with export save

  • October 5, 2022
  • 3 replies
  • 270 views

Hi all....I'm hoping someone can help me with a save issue on photoshop mac. I've edited an image and i'm able to save it as a psdc but not able to export to other formats....when i try the dialog box that appears has the 'save' button greyed out and i can't click within the dialog box, even to press 'cancel' - the only way to get back to my image from the dialog box is to press 'esc' on keyboard. Is anyone else having this problem and know how to solve? I've already unistalled and reinstalled photoshop but the issue remains. I've also tried the 'save as a copy' work around but same problem.

 

Thanks!

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Correct answer Mel-L

Thanks @Chuck Uebele and @marliton for the advice. I updated my OS and restarted and that solved it!

3 replies

M
Mel-LAuthorCorrect answer
Participant
October 5, 2022

Thanks @Chuck Uebele and @marliton for the advice. I updated my OS and restarted and that solved it!

    Chuck Uebele
    Community Expert
    Chuck UebeleCommunity Expert
    Community Expert
    October 5, 2022

    Glad you got it working, and thanks for posting what worked for you.

    marliton
    Community Expert
    marlitonCommunity Expert
    Community Expert
    October 5, 2022

    Hi. PSDC is the format for Photoshop Cloud Documents. Photoshop may be saving your files as Cloud Documents by default. You can change this behavior:

    ===========

    To revert to the existing 'Save As' behavior, you can select the Default File Location as On your computer to see the local path while creating or saving the new documents from any of the below locations:

    • Windows: Edit > Preferences > File Handling
    • macOS: Photoshop > Preferences > File Handling

    =============

    More info in this link: https://helpx.adobe.com/photoshop/using/manage-cloud-documents-photoshop.html

     

    Marlon Ceballos
      Chuck Uebele
      Community Expert
      Chuck UebeleCommunity Expert
      Community Expert
      October 5, 2022

      Depending on your OS version you will have to save it as a copy. Either that, or flatten the image, and make sure all extra alpha channels and paths are removed. Apple made a change to its OS that caused Adobe to have to change how some files were saved. If you have an OS that doesn't cause this, you can select the old way of saving in the preferences. 

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