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luisfvegap
Participant
May 9, 2020
Question

Issues with camera raw

  • May 9, 2020
  • 3 replies
  • 861 views

I updated both my Photoshop and mac and now I can't use camera raw properly in Photoshop.... 

This topic has been closed for replies.

3 replies

josephlavine
Community Expert
Community Expert
May 10, 2020

A great place to start is resetting all your preferences for PS and ACR.

PECourtejoie
Community Expert
Community Expert
May 10, 2020

Hello, it would help if you provided the version of your operating system: 10.15.4? of Photoshop 21.1.2? we see Camera Raw's version. 

Akash Sharma
Legend
May 10, 2020

Hi there,

 

Sorry that Camera raw is not working as expected after you've updated it to the latest version. 

Could you please let us know the exact version of Photoshop and Camera raw you're working with? 

 

To get started with troubleshooting, I'd suggest that you uncheck the option "Use graphics Processor" under Camera raw preferences.

Refer this article for detailed instructions: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html#Troubleshooting

 

Let us know how it goes.

Thanks,

Akash