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paigea97454854
Participating Frequently
December 5, 2017
Question

JPEG image background turns pink instead of white

  • December 5, 2017
  • 2 replies
  • 8588 views

Hello,

I'm having trouble uploading a JPEG image within a PDF document to have a white background, see below the colour it turns when added into a PDF.

When saving the JPEG it looks fine but when it's added into a PDF that's the problem.

I would be appreciated if someone could help!

Thank you,

Becky

    This topic has been closed for replies.

    2 replies

    Barb Binder
    Community Expert
    Community Expert
    December 5, 2017

    Hi Paige:

    I'll make a wild guess that the background color is actually pink, and you just aren't seeing it in Photoshop without a white edge to compare it to. I'm making this guess after watching countless students try to select white in the Color picker and picking a very light pink instead.

    When I ask a new student to pick white, they invariably click in the vicinity of white, which gives them pink with the default colors.

    This is my opportunity to teach them how to read white using one the color models on the right, usually RGB or HEX, depending on their backgrounds. In RGB, white is 255 255 255 and in HEX it's ffffff.

    If you want to test this theory, open Window > Info and select the Eyedropper tool. Click on the background color: does the info panel show white via the numbers displayed in RGB or HEX?

    Now to fix it, you can either select the pink and replace it with white or remove the background altogether as per Wildcat4. Let us know if you need a hand.

    ~Barb

    ~Barb at Rocky Mountain Training
    WILDCAT54
    Inspiring
    December 5, 2017

    Barb is correct. Using a Mozilla color picker plugin, I found that your background is actually #FDFBFC

    Terri Stevens
    Legend
    July 4, 2018

    you can also use Photoshop's eyedropper tool to sample the background color from Paige's image here and you get #fdfbfc as well

    WILDCAT54
    Inspiring
    December 5, 2017

    Try turning off the white background layer in photoshop and saving the image as a transparent .png

    paigea97454854
    Participating Frequently
    December 5, 2017

    Hi both,

    Thank you for your replies.

    I'd really appreciate it if you could have a quick look at my document to see what the problem is, please find below:

    Dropbox - CX20

    Many thanks,

    Becky

    WILDCAT54
    Inspiring
    December 5, 2017

    I downloaded your file. Have you altered this in anyway since our responses? I just see the shape with no background