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tammy15D5
Participant
September 20, 2021
Answered

jpgs turning to black boxes

  • September 20, 2021
  • 2 replies
  • 866 views

i can see my saved jpgs fine in photoshop and as icons in my folder, just fine ... but then when i open the jpgs in photoshop after a few seconds the boxes turns to black ... it's happened a few times on other computers but not on mine ... wondering what is up ... any suggestions?    (on a pc)

This topic has been closed for replies.
Correct answer J453

Sounds like you're saving a CMYK file as a JPEG. Open the file, choose Image > Mode > RGB... and save as a JPEG for other applications to render the JPEG correctly.

 

See https://answers.microsoft.com/en-us/windows/forum/all/microsoft-photos-viewer-displaying-pictures-in/da5e008f-77dd-43b1-b5f2-94a2546e5d5e 

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/i-saved-a-cmyk-jpg-file-in-photoshop-ones-open-in-photo-or-other-programs-it-goes-black/m-p/12355266 

2 replies

J
J453Correct answer
Legend
September 20, 2021

Sounds like you're saving a CMYK file as a JPEG. Open the file, choose Image > Mode > RGB... and save as a JPEG for other applications to render the JPEG correctly.

 

See https://answers.microsoft.com/en-us/windows/forum/all/microsoft-photos-viewer-displaying-pictures-in/da5e008f-77dd-43b1-b5f2-94a2546e5d5e 

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/i-saved-a-cmyk-jpg-file-in-photoshop-ones-open-in-photo-or-other-programs-it-goes-black/m-p/12355266 

    T
    tammy15D5Author
    Participant
    September 28, 2021

    thank you.

    not sure how that flipped but it worked... thank you for help

    melissapiccone
    Community Expert
    melissapicconeCommunity Expert
    Community Expert
    September 20, 2021

    Does your computer meet the minimum specs?

    https://helpx.adobe.com/photoshop/system-requirements.html

    Can you post a screenshot, including your layers panel - basically the whole interface with the problem.

    Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist
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    tammy15D5Author
    Participant
    September 20, 2021

    melissa ... i had a new larger hard drive installed a week ago ... and checked the scratch disk (i have over 300 gb ... vs the 20 i had before, so it shouldn't be issue) 

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