Skip to main content
S
susanne_5634
Participant
September 28, 2024
Frage

Kaufaufforderung trotz abgeschlossenen Abos

  • September 28, 2024
  • 1 Antwort
  • 90 Ansichten

Heyho, wie kann es ein, dass ich trotz eines abgeschlossenen und bezahlten Abos immer wieder gefragt wird, ob ich die Apps testen oder kaufe möchte???

Dieses Thema wurde für Antworten geschlossen.

1 Antwort

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 30, 2024

Hey, @susanne_5634. Welcome to the Photoshop Community. I've checked the account you're signed in to the community with, and you have an active subscription in your account.

 

Try these steps & report back:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

 

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

 

3- Restart the computer. Sign in to Creative Cloud again using the same email account & check if the issue exists.

 

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

Allgemeine NutzungsbedingungenAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices