Kaufaufforderung trotz abgeschlossenen Abos

Question

Heyho, wie kann es ein, dass ich trotz eines abgeschlossenen und bezahlten Abos immer wieder gefragt wird, ob ich die Apps testen oder kaufe möchte???

Sameer K · Answer

Hey, @susanne_5634. Welcome to the Photoshop Community. I've checked the account you're signed in to the community with, and you have an active subscription in your account.

Try these steps & report back:

1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

3- Restart the computer. Sign in to Creative Cloud again using the same email account & check if the issue exists.

Thanks!

Sameer K

(Use '@mention' to tag me when you reply)

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