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jenniferr38659831
Participant
January 25, 2017
Answered

Keyboard and pen functions fall out

  • January 25, 2017
  • 3 replies
  • 405 views

I came across this post and I have the same problem, but on a Mac. The answer on her question was that Windows 10 doesn't support. Does anyone know why i have this problem on my Mac?

thank you

I cannot use the keyboard to toggle the hand tool or zoom, etc. while working. If I want to zoom while working, I have to select the zoom tool with the mouse and use it that way; when trying to move the artboard, I have to stop working to select the hand tool or use the scrollbars. Holing Z will not enable me to zoom, though the cursor changes to reflect that zoom is temporarily selected; the same is true for the hand tool (it appears when space bar is held but does nothing).

    This topic has been closed for replies.
    Correct answer barbara_a7746676

    It sounds like the installation may be corrupt. You could try resetting preferences. Preferences in Photoshop

    If that doesn't work you'll need the CC Cleaner Tool. Use the Creative Cloud Cleaner Tool to solve installation problems

    3 replies

    J
    jenniferr38659831Author
    Participant
    January 26, 2017

    Thank you but im afraid no succes....

    Somehow i am not able to use options like Liquify because the cursor stays a 'hand' and doesn;t show the brush....

    And i can't 'grap' the image to move around

    barbara_a7746676
    Community Expert
    barbara_a7746676Community ExpertCorrect answer
    Community Expert
    January 26, 2017

    It sounds like the installation may be corrupt. You could try resetting preferences. Preferences in Photoshop

    If that doesn't work you'll need the CC Cleaner Tool. Use the Creative Cloud Cleaner Tool to solve installation problems

    barbara_a7746676
    Community Expert
    barbara_a7746676Community Expert
    Community Expert
    January 26, 2017

    In addition to resetting the keyboard shortcuts to the defaults as aaishimshir suggested, you could check the Mac OS keyboard shortcuts. Make sure that none of the Adobe shortcuts are the same as any of the Mac OS shortcuts. If so, the Mac OS shortcuts can interfere with the Adobe shortcuts.

    A
    aalshimshir
    Participating Frequently
    January 25, 2017

    Try this way..

    Go to Edit < keyboard Shortcut..

    select (tools) for shortcuts and make set (Photoshop Defaults)

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