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cobym
cobym
Participant
December 10, 2018
Question

Keyboard shortcuts and menus not working

  • December 10, 2018
  • 3 replies
  • 301 views

So I loaded up Photoshop CC 2019 today and it seems as if nothing is working? It's really weird and this has never happened before and if anyone has any ideas on how to help I would really appreciate it! The links below are screenshots of the program.

http://prntscr.com/lsvjrj

http://prntscr.com/lsvjv1

http://prntscr.com/lsvjza

Thanks again for any help!

This topic has been closed for replies.

3 replies

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
December 10, 2018

please try to reset preferences

Preferences in Photoshop

if it doesn't work please try to reinstall:

Use the Creative Cloud Cleaner Tool to solve installation problems

Bojan Živković11378569
Community Expert
Bojan Živković11378569Community Expert
Community Expert
December 10, 2018

Can you provide some more info? How you get there? Did you open Photoshop then create new document > convert Background layer to normal or you worked with Lightroom or Camera Raw filter in meantime or some other steps was involved?

There is known problem when when opening images from Lightroom and I have personally experienced similar problem when opening images with Camera Raw settings so image was open in CR first.

lambiloon
Community Expert
lambiloonCommunity Expert
Community Expert
December 10, 2018

Hi try to reset preferences in edit may be that help you....Thanks.

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
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