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V
vincentboudewijn
Participant
September 5, 2017
Answered

Keyboard shortcuts do not work in Adobe Photoshop CC even after troubleshooting all steps listed on the help page

  • September 5, 2017
  • 1 reply
  • 252 views

Hello Adobe,

My keyboard shortcuts do not work in Adobe Photoshop CC. This is very strange because I installed Photoshop after a clean install of Windows 10.
Keyboards shortcuts work fine in all other software. Even other adobe apps like After Effects for instance.


Strange is also that when I try to custom edit the hotkey shortcuts, for instance change ''CTRL-Z'' to ''P'' I cannot do that. It doesn't register the key at all. They keys that it does register are ENTER and SPACE.

I went through the following:
- Resetting the Photoshop preference file.

- Reinstalling Photoshop
- Installing a lower version like CS6 (The problem was here aswell).
- Quit all other applications
- Start from windows safe mode
- Delete the wacom driver.

I don't know what I should do next. Any solution?

Thanks,
Vincent

    This topic has been closed for replies.
    Correct answer Sahil.Chawla

    Hi Vincent,

    Could you please let us know where have you installed Photoshop? is it on Network drive or local drive in your computer?

    Also, you can try the steps mentioned here and let us know if it helps: Keyboard shortcuts stop working in Photoshop

    Regards,

    Sahil

    1 reply

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    September 5, 2017

    Hi Vincent,

    Could you please let us know where have you installed Photoshop? is it on Network drive or local drive in your computer?

    Also, you can try the steps mentioned here and let us know if it helps: Keyboard shortcuts stop working in Photoshop

    Regards,

    Sahil

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