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frankys17910013
Participant
March 27, 2019
Question

Lags when trying to rotate or zoom canvas using wacom cintiq pro 13 with touch screen

  • March 27, 2019
  • 1 reply
  • 2030 views

I'm not sure where to start, but I am trying to rotate and zoom the canvas in Photoshop using two fingers and slowly moving in a circular motion, or pinching.

When I try to do this, Photoshop lags and/or freezes. It also lags/freeze when panning or using the hand tool.

These functions were working perfectly last night and this morning. Earlier this afternoon, I had to update the Cintiq (it would not let me use it otherwise). And now this problem is occurring. It does not happen in Illustrator, it zooms very smoothly.

Is there some preference I need to change in Photoshop?

Any help is greatly appreciated.

    This topic has been closed for replies.

    1 reply

    Akash Sharma
    Akash Sharma
    Legend
    March 28, 2019

    Hi frankys17910013,

    Sorry that your Wacom tablet is lagging

    Couple of general troubleshooting steps that helps resolving issue like these:

    Please check if there are any updates for your tablet drivers available on manufacturer's website

    Disable Rulers in Photoshop from View> Rulers menu

    Uncheck the option "use graphics processor" under the Preferences> Performance menu.

    I checked our Photoshop lags, freezes, or runs slowly article and found the below suggestions that might help resolve the issue:

    • Follow the suggestions in Photoshop crashing due to libcef.dll.
    • Update to the latest version of your peripheral’s driver.
    • Try using Photoshop with a different peripheral unit.
    • Contact the manufacturer of your peripheral for additional support.

    Let us know how it goes.

    Thanks,

    Akash

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