Latest Photoshop CC freezes when opening a new document window after applying updates

Question

I just downloaded the latest Photoshop update and have an annoying problem suddenly...

When I open Photoshop and click on new window, I receive a blank, gray and unclickable screen...the window is obviously the one where you would pick the new size of the window...but it is just gray...

Anyone else have this?

GautamBahl · Accepted Answer

Hi AJIIJA,Please click on edit>preferences>general and uncheck the option " Show start workspace when no documents are open".Also, check the option "Use Legacy new document interface".Now try to create a new document.Please let us know if this helps.Regards,Gautam

John T Smith · Answer

Mac or Windows, and exactly which version?

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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