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Participant
October 11, 2022
Answered

Latest Updates Bricked Scrubby Zoom? How to Fix?

  • October 11, 2022
  • 3 replies
  • 244 views

Hi.

 

I have 23 school pcs running Nvidia Geforce graphics cards with enabled GPU acceleration. One of the newest updates has bricked Photoshop support for scrubby zoom, it's not working even with the newest 23.5.1 update. Scrubby zoom is grayed out after a second of starting, only old zoom remains.

 

Illustrator scrubby zoom works normally.

 

Is there any way to fix this? How to rollback a version in creative cloud to one where this isn't bricked?

 

Thank you,

Domen

This topic has been closed for replies.
Correct answer Domen Lo

I can now confirm that with the two updates:

- updating to 23.5.2 still breaks scrubby zoom

- updating to 24.0 scrubby zoom works again (even without "old gpu technical preview" toggle)

3 replies

Domen LoAuthorCorrect answer
Participant
October 19, 2022

I can now confirm that with the two updates:

- updating to 23.5.2 still breaks scrubby zoom

- updating to 24.0 scrubby zoom works again (even without "old gpu technical preview" toggle)

Jqqerry
Inspiring
October 12, 2022

In 23.5 and 23.5.1, some users reported that scrubby zoom was not working. For now, it's rolling back to the version you're working on. The 2023 version will come out next week, and waiting for it is one way.

Domen LoAuthor
Participant
October 11, 2022

edit: GPU compatibility has everything green. Enough ram, OpenGL support, OpenCL support.