Skip to main content
J
JanJL7
Participant
February 19, 2018
Question

Latest version Photoshop CC crashes on open

  • February 19, 2018
  • 2 replies
  • 1152 views

Here is the error log from my Win 10 64 event viewer :

Faulting application name: Photoshop.exe, version: 19.1.1.42094, time stamp: 0x5a7a160d

Faulting module name: AGM.dll, version: 4.30.87.39705, time stamp: 0x5a158cd9

Exception code: 0xc0000409

Fault offset: 0x00000000002a8664

Faulting process id: 0x21e0

Faulting application start time: 0x01d3a91e59500e44

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\AGM.dll

Report Id: 29ba32f5-d424-41f5-9c67-7ab042cf1031

Faulting package full name:

Faulting package-relative application ID:

How do I solve and get back to using PS CC ?

    This topic has been closed for replies.

    2 replies

    J
    JanJL7Author
    Participant
    March 17, 2018

    Updated PS CC to latest version () and still get crash on start up.  Evwent viewer error log (Win 10 64 Pro):

    Faulting application name: Photoshop.exe, version: 19.1.2.45971, time stamp: 0x5a990d5c

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x0000000000000000

    Faulting process id: 0x6d84

    Faulting application start time: 0x01d3be30ea3ef369

    Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

    Faulting module path: unknown

    Report Id: 2abe82ae-aebd-4551-b4b2-6d3a0c665c52

    Faulting package full name:

    Faulting package-relative application ID:

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    March 18, 2018

    JanJL7  wrote

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Faulting module path: unknown

    Never seen that before

    JJMack
    J
    JanJL7Author
    Participant
    March 18, 2018

    Thank you again for the prompt reply.  Ant suggestions of where to go from here ?

    Should I use CC app to uninstall, use the cleanup exe to remove remnants and then reinstall ?   Assue I do not have to do an unregister before the uninstall.  Hope this does not hose up the CS6 standalone that I have and have been using since the crash of CC.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 20, 2018

    AGM.DLL is Adobe Graphic manager.  Make sure you Display adapter's Device Driver install into you OS is up to date.

    JJMack
    J
    JanJL7Author
    Participant
    February 22, 2018

    Thank you so much for your quick reply.

    Checked the version number of AGM.dll in the PS CC 2018 folder and it is 4.30.87.39705

    Strangely, my Lightroom Classic is working well with AGM.dll in the LR Classic folder and it is 4.30.60.36125 and

    Strangely, my Photoshop CS6 is working well with AGM.dll in the PS CS6 folder and it is 4.26.2020743.

    Tried to have Win10 update the NVidea GeForce 310 video card driver and an internet search results in "you have the latest driver installed".

    Can a downlevel AGM.dll from PS CC before my last update to PS CC possibly get PS CC 2018 to not crash ?  or do I have to somehow remove the last PS CC 2018 update to get it working again ?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices