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steverup50
Inspiring
March 26, 2018
Answered

Library Panel does not show anything

  • March 26, 2018
  • 3 replies
  • 2092 views

I cannot open libraries in either Photoshop CC and PP CC. The panel shows but says, something went wrong with creative cloud libraries. I tired signing into Creative Cloud then opening Photoshop but it did not work. Any suggestions?

      This topic has been closed for replies.
      Correct answer Sahil.Chawla

      Hi Steverup,

      As you're not able to access the libraries in Photoshop and Premiere Pro, could you please have a look at this article and try the steps mentioned on it then let us know how it goes? Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

      Regards,
      Sahil

      3 replies

      M
      mowglivj
      Inspiring
      September 13, 2018

      I'm getting this problem on an ongoing basis. One day the library is there, the next day it's gone. I can't be expected to reinstall CC every day which appears to be the solution, either that or create a library every time I open the document. Complete shambles.

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        March 26, 2018

        Creative Cloud Library fails to initialize in Photoshop:

        Solution: Terminate the CC Library 32 bit process in Task Manager

        On Windows, kill the CCLibrary.exe process in Task Manager

        On Mac, kill the CCLibrary process in Activity Monitor.

        For those using Windows (like I do at work), start your Task Manager, go to the Processes tab, then scroll down to CCLibrary.exe *32, choose it, then click on the End Process button at the bottom right. It will ask if you really want to end the process, click End Process. The process will restart automatically and your Libraries will re-appear in your CC applications. This was an issue for me with both InDesign and Photoshop (and probably would have been with Illustrator had I had it open).

        S
        steverup50Author
        Inspiring
        March 27, 2018

        Unfortunately this did not work.

        gener7
        Community Expert
        gener7Community Expert
        Community Expert
        March 27, 2018

        Sahil's link is more comprehensive, did you look at the answers there? Firewall settings for example. Also restart your PC on making changes.

        Sahil.Chawla
        Adobe Employee
        Sahil.ChawlaCorrect answer
        Adobe Employee
        March 26, 2018

        Hi Steverup,

        As you're not able to access the libraries in Photoshop and Premiere Pro, could you please have a look at this article and try the steps mentioned on it then let us know how it goes? Solution to the issue: Adobe Creative Cloud Libraries panel doesn't load in desktop products

        Regards,
        Sahil

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