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joziG
joziG
Known Participant
April 1, 2023
Question

Locked out of Photoshop by error report

  • April 1, 2023
  • 1 reply
  • 911 views

Hello, my Photoshop crashed after trying to use the object finder.

So far, so good. BUT! Error message appeared, I explained and submitted.

 

When opening Photoshop again, without me doing anything else at all, that ominous message come up very quickly again. Then, it doesn't matter whether I select Submit or Don't submit, Photoshop crashes again and again. It has become unusable.

I have uninstalled Photoshop and reinstalled it. Exactly the same issue.

 

 

And now? How do I get to use Photoshop again?

 

Windows 10

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1 reply

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
April 1, 2023

In a first step please try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

Please backup your settings before resetting the preferences. You can check:

https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged )

 

If this also doesn't please post your Photoshop system info from the Help menu

 

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    joziG
    joziGAuthor
    Known Participant
    April 1, 2023

    Thank you very much for your in depth and easy to understand instructions! And so promptly too.

     

    However, you will never believe this!

     

    I went out for a while and I turned my PC off. Upon my return I turned on my PC and then Photoshop, and lo and behold  it was perfect instantly! I had restarted the PC quite a few times and nothing had changed. Photoshop beta worked fine throughout, by the way. Quite unbelievable. I'm very happy, of course.

     

    Just have not tried the object finder tool yet. A bit nervous still. Thanks again

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    April 2, 2023
    quote

    ... and I turned my PC off...


    By @joziG

     

    It's possible that something was left in memory after the crash that prevented Photoshop from launching normally.. After you have done a "cold boot" the memory was completly cleared and PS can work fine again.

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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