Skip to main content
Participant
June 4, 2022
Answered

Lost Photoshop Creative Cloud Data (Please help me!)

  • June 4, 2022
  • 2 replies
  • 217 views

I have the Photoshop Photography plan with 20 GB of Creative Cloud space. Recently i reached the limit and went a little over 20 GB. My photoshop projects still saved though, and everything worked out fine, so i forgot about it.

Yesterday i then went and bought a new PC and downloaded photoshop on it. Everything worked out fine except all my work from the last like 30 days was not saved on my Creative Cloud. This is probably because i had no space left to save it on in the first place.

I know it's my fault for not upgrading my Creative Cloud to a larger plan and get more space, but what do i do? I really need my work back and i don't know what to do.

Thanks,
Willads

This topic has been closed for replies.
Correct answer John Metzger

Do you still have access to the old PC? If so, you can either launch Ps on the old PC and save the cloud files locally as PSD's and copy them to the new machine or delete some of your files in the cloud and let the old PC sync the documents to the cloud. If you do the latter, they will be available for syncing down to the new PC. 

In short, all that work was still saved, it was just saved locally on the old PC. 

2 replies

williwilAuthor
Participant
June 7, 2022

Yes, that is the perfect explanation. I just figered this out 2 days ago actually. But thanks so much for your response!

John Metzger
Adobe Employee
John MetzgerCorrect answer
Adobe Employee
June 6, 2022

Do you still have access to the old PC? If so, you can either launch Ps on the old PC and save the cloud files locally as PSD's and copy them to the new machine or delete some of your files in the cloud and let the old PC sync the documents to the cloud. If you do the latter, they will be available for syncing down to the new PC. 

In short, all that work was still saved, it was just saved locally on the old PC. 

Director of Product Management - Adobe Photoshop