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E
Eemeli5DCC
Participant
March 26, 2021
Question

Lost the Photoshop after updating it

  • March 26, 2021
  • 2 replies
  • 365 views

I was doing a normal update on the creative cloud for Photoshop and Lightroom. After the update,  Photoshop disappeared from the desktop on my PC. Weirdly, it also does not appear on the Creative cloud anymore so I can not even reinstall it. I still have Photoshop CC version (round edges on the icon) but the version with sharp icon corners I can not find anywhere. It just disappeared from the desktop, bottom taskbar, Creative cloud. Quite pissed because I lost the Photoshop projects.

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2 replies

D Fosse
Community Expert
D FosseCommunity Expert
Community Expert
March 28, 2021

You haven't lost any Photshop projects. They are still there on disk, and they will still open in the new Photoshop versions.

 

Apparently you haven't updated in a while. The icon had sharp corners a few Photoshop versions back; in the later versions the corners are round. So you have simply been using an old Photoshop version.

 

As for keeping old versions, if that's what you want, you can do that by unchecking "remove old versions". As a matter of fact, keeping old versions should be the default now.

 

 

jane-e
Community Expert
jane-eCommunity Expert
Community Expert
March 27, 2021

Hi

 

Try signing out of Creative Cloud, then quit, then relaunch and sign back in with the Adobe ID you purchased your license with. If that doesn't work, try these steps: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

If you need more help, contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

Do not respond to scammers who may PM you.

 

Jane

    E
    Eemeli5DCCAuthor
    Participant
    March 27, 2021

    Thanks Jane,

     

    The problem still remains, so I will contact the Customer Care.

     

    Olli

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 27, 2021

    If you have trouble with that link, try this, as the chat icon will auto open:

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    ~ Jane

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