Participant

Question

M: Photoshop Mobile: cannot create document

Forum|Forum|6 years ago
November 6, 2019
4 replies
1140 views

I could not create documents, there are errors shows up all the time

what can I do?

This topic has been closed for replies.

Pattie-F

Legend

You may also find this article useful in explaining the error:

https://helpx.adobe.com/photoshop/kb/unable-to-create-save-cloud-document.html

Pattie

Michael J. Hoffman

Community Expert

Have you signed in with your Adobe ID?

Do you have free space available in your Adobe Creative Cloud Storage?

Tap the gear icon in the upper right to check your Settings/Account:

chanaart

Community Expert

My student is using thenew Ipad pro and for some reson cannot get cloud doument or start working,

It is os 13.2.2

Here are her screenshots.

Michael J. Hoffman

Community Expert

Chana, it looks like access to Creative Cloud is being blocked. Is the device configured with a MDM (mobile device management) service by the school? Is it possible they could be blocking file sharing as a policy?

I assume that the screen shots above are taken on a normal wifi, connected with full access and no firewall blocking things?

M

misaki021

Participant

I can't create a new file

gener7

Community Expert

Check to see if you have a plan and you are signed in with your Adobe ID.

https://helpx.adobe.com/photoshop/user-guide.html?topic=/photoshop/morehelp/mobileapps.ug.js

M

misaki021

Participant

I have this plan

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