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(Mac) Error 41 Installer was unable to access a critical file/directory 41

Forum|Forum|2 years ago
August 27, 2023
1 reply
5112 views

Unfortunately I did an impulsive rudimentary uninstall of Photoshop by dragging all files to trash and hitting "Empty." Now I have a ghost "Adobe Photoshop CC 2019" that I can't get rid of. I had to re- download the 2019 version 20 installer but I get error 41.

Any ideas of how to download this old verison correctly?

macOS

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Correct answer endit!

Fixed! Thanks to customer support.

The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂

endit!AuthorCorrect answer

Participant

Fixed! Thanks to customer support.

The cleaner tool allowed me to delete the ghost photoshop 2019. Now I can uninstall creative cloud 🙂

Community Expert

Community Expert

Here's a link to the Creative Cloud Cleaner Tool, for anyone else who needs it:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

1. Uninstall your Adobe apps.

2. Download & run the Cleaner tool linked above.

3. Reboot.

4. Reinstall your Adobe apps.