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Daetwan Williams
Participant
December 20, 2018
Answered

Mac OS 10.13.6.......Photoshop 2019 crash when importing pictures

  • December 20, 2018
  • 1 reply
  • 628 views

I can import photos to Lightroom and edit them just fine. I can also export photos from Lightroom to my desktop. When I try to import a photo, either RAW or JPEG, then Photoshop 2019 crashes. I am able to start new projects in photoshop ok, but the minute I try to import a photo the program crashes and asks me to send a crash report.

Any insight?

    This topic has been closed for replies.
    Correct answer Daetwan Williams

    This usually applies to MacOS 10.14, but check on the accessibility settings. some report success removing and re-applying access.

    https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

    That applies to running CS5 in Mojave, but couldn't hurt to try it.


    So after chatting with support the solution was to install and older version of Cameta Raw. The current version on my computer was corrupt. After installing the old version I was able to import photos to Photoshop

    1 reply

    December 20, 2018

    Hi

    Are you importing the images from Lightroom

    Have you tried resetting Photoshop preferences

    Daetwan Williams
    Participant
    January 7, 2019

    Tried this. Didn't work.

    gener7
    Community Expert
    Community Expert
    January 7, 2019

    This usually applies to MacOS 10.14, but check on the accessibility settings. some report success removing and re-applying access.

    https://www.macworld.co.uk/how-to/mac-software/open-apps-wont-work-mojave-photoshop-3684425/

    That applies to running CS5 in Mojave, but couldn't hurt to try it.