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star-affinity
Participant
May 20, 2009
Question

Mac Photoshop CS4 stalls – force quit quits the app, but it remains active in the Dock

  • May 20, 2009
  • 13 replies
  • 26809 views

Our retouch department is having some issues in Photoshop CS4 11.0.1.

One of the problems is that Photoshop suddenly just stalls while working (beach ball spins) and it doesn't stop.

Below are four different samples of Photoshop when in the stalled state:

http://home.mac.se/star-affinity/sample_of_photoshop.txt

http://home.mac.se/star-affinity/sample_of_photoshop_2.txt

http://home.mac.se/star-affinity/sample_of_photoshop_3.txt

http://home.mac.se/star-affinity/sample_of_photoshop_4.txt

http://home.mac.se/star-affinity/sample_of_photoshop_5.txt

When this stall happens, if one tries to force quit Photoshop it ”goes away” from the Activity Monitor, but the icon in the Dock remains active as if the application is still running. After some few minutes (around five maybe) it finally ”gets quit” in the Dock too so it can be relaunched.

Any ideas on this?

We run the first version of Mac Pro (2.66 GHz) with the ATI X1900 graphics card.

Some run 10.5.6 but some have started to move to 10.5.7.

Some have 5 GB RAM and some have 9 GB RAM.

All samples above are from a machine running 10.5.6, but I've heard the stall also happened on a 10.5.7 machine.

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    13 replies

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    philwiles
    philwiles
    Participant
    July 1, 2009

    Same problem here, can't force quit. Recently wiped my entire machine (3GHz MacBook Pro, 10.5.7 4GHz RAM)) still get the same thing. I'll get a response saying "Application Photoshop has unexpectedly quit" but it kind of hangs in limbo not quit but not running, only thing to do is a hard reset – had to do 4 today

    Chris Cox
    Chris Cox
    Legend
    July 1, 2009

    "Application Photoshop has unexpectedly quit"

    That means you're waiting on Apple's crash reporter software to gather information. It make take several minutes to do that before it prompts you to send in the crash report.   Note that Adobe's crash reports still use the Apple crash report software to gather the info - it just gets mailed to a different place.

    philwiles
    philwiles
    Participant
    July 1, 2009

    Thanks for the reply Chris, but I've left the machine over lunch (so about an hour) and still nothing happens, haven't got the patience to wait longer than an hour, not feasible in my job

    Date: Wed, 1 Jul 2009 12:09:15 -0600

    From: forums@adobe.com

    To: philwiles@hotmail.com

    Subject: Photoshop CS4 stalls – force quit quits the app, but it remains active in the Dock

    "Application Photoshop has unexpectedly quit"

    That means you're waiting on Apple's crash reporter software to gather information. It make take several minutes to do that before it prompts you to send in the crash report. Note that Adobe's crash reports still use the Apple crash report software to gather the info - it just gets mailed to a different place.

    >

    I
    imclaudiah
    Participant
    June 23, 2009

    Hi I have the same problem. I am running 10.5.7 and encounter this issue a lot. At least 2 times a week. Mine is an iMac 2.33 Duo with 4GB RAM. Photoshop stalls then cant force quit. Some times have to do a hard restart to get rid of it.

    Photoshop does not show on Activity Monitor after the Force Quit, but still shows on Force Quit Window and hitting Force Quit does nothing.

    I have removed preferences a coupke times and nothing. Any ideas?

    Thanks! :-) Claudia

    S
    star-affinityAuthor
    Participant
    June 24, 2009

    Hi Claudia,

    No ideas here yet I'm afraid... But I'm quite sure you don't have to do a hard reset. It will get quit eventually, the question is of course if you have the paitence to wait long enough.

    Chris Cox
    Chris Cox
    Legend
    May 20, 2009

    1) Shows Photoshop sitting and waiting for input - doing nothing.

    2-5 all show the same thing:  photoshop tried to draw something to the display, and the OS crashed or hung. (crash reporter can take many minutes to bring up the dialog after a crash occurs)

    But we aren't seeing many drawing crashes or hangs like you're showing.  I suspect you have a bad install or a hardware problem with your system.

    (we've seen some other drawing crashes, but they have a different pattern)

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