Inspiring

Answered

Menu commands greyed out -Transform controls and shortcuts not working Photoshop CC 2019

Forum|Forum|7 years ago
November 26, 2018
4 replies
5416 views

I'm having an issue with Photohop CC 2019 since the update. I tried to reset preferences (by pressing Ctrl + Alt + Shift on startup) which didn't seem to help at all. I cannot duplicate layers, I cannot flip images as it's all greyed out, right clicking on a layer, everything is also greyed out. Can someone please assist me in resolving this issue?

This is quite frustrating as I can't seem to do anything in Photoshop at this point

menu commands greyed out

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Correct answer Tim-Mobile Macs

So, I closed all apps, and did the following:

went to C:\Users\MobileMacs\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

then I deleted the Adobe Photoshop CC 2019 Prefs.psp file.

Everything is working now. But how do I prevent this from happening again?

PECourtejoie

Community Expert

And did you get a prompt when you used the trash preferences shortcut ?

T

Tim-Mobile MacsAuthor

Inspiring

Hi there. Yes, I did get a prompt when using preference reset shortcut.

Since I opened Photoshop this morning, I've been having this problem. So I do not know if it's switching between apps that could be the cause of this issue, but I will be sure to exit all applications, restart Photoshop and see what happens

T

Tim-Mobile MacsAuthorCorrect answer

Inspiring

So, I closed all apps, and did the following:

went to C:\Users\MobileMacs\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

then I deleted the Adobe Photoshop CC 2019 Prefs.psp file.

Everything is working now. But how do I prevent this from happening again?

PECourtejoie

Community Expert

Hello, do you get this issue when you switch back to Photoshop after using another application ?

T

Tim-Mobile MacsAuthor

Inspiring

It's been a few days and I am back to square 1. I'm having the exact same problem and I have no idea what is causing it. Only difference this time is , my software is up to date, my license is valid/active/linked to my email.

I can't even drag and drop an image in to Photoshop. This truly is a nightmare.

I never had this problem with the 2018 version of the software, so, I doubt that it's actually something I'm doing wrong.

A

Anonymous

Hi

Where the images opened directly in Photoshop or from Lightroom

T

Tim-Mobile MacsAuthor

Inspiring

directly in to Photoshop. Even previously saved psd. files have the same issue when I open them

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