Known Participant

Question

Meta data is not writing to my images.

Forum|Forum|6 years ago
November 19, 2019
6 replies
1125 views

I open file info to add meta data to my images and write what I need to add. I save the export the file so that I can add it to all the images from a photoshoot. It was working fine until the last update from Adobe. When I try to add the meta data to the images I get an error message for each image which says, "There was a problem adding meta data to the file" I can't add the data even though the meta file exists. HELP!

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Stephen Marsh

Community Expert

Are the images stored on a networked server or NAS? Or are you writing to local files on the same computer that is running Photoshop?

MRMSTRAuthor

Known Participant

I save them on 2 networked hard drives.

Stephen Marsh

Community Expert

So copy some files to your local drive, then apply metadata... Does it stick locally?

Repeat with the same exact files, but attempt to apply metadata over the network on the server... Does it stick?

When you copy the files with metadata applied on the local drive, it is visible on the networked volume? If you copy them back to the loca drive, is the metadata still sticky/applied?

JJMack

Community Expert

If you using Export or export save for web to save you files. Check their dialog settings make sure you are are not using their default settings to strip mete-data.

JJMack

Chuck Uebele

Community Expert

The only think I can think of is to try reinstalling both PS and Bridge. Perhaps one of the XMP library files got corrupted when the programs were installed the first time.

MRMSTRAuthor

Known Participant

To do that, do I need to uninstall the programs first?

Chuck Uebele

Community Expert

Yes, I would, and I do that when I need to reinstall.

Chuck Uebele

Community Expert

Have you reset your preferences?

MRMSTRAuthor

Known Participant

How do I do that?

Chuck Uebele

Community Expert

There's a button in the preferences ctrl/cmd-k.

Chuck Uebele

Community Expert

Do you get the same error if you enter that data through Bridge?

MRMSTRAuthor

Known Participant

Yes

Chuck Uebele

Community Expert

How are you trying to add the metadata: Through the File Info in Photoshop, through Bridge, or through Lightroom? What type of file are you trying to add it to? Is is the same for all file types. What metadata fields are you trying to enter info into?

MRMSTRAuthor

Known Participant

Thru file info in Photoshop. Shooting information such as: model name, type of shoot, keywords, descriptions, copyright information. .xmp file extensions.

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