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Rick Adams
Rick Adams
Inspiring
October 25, 2023
Question

Minimum requirements for Photoshop on the web? [2019 Mac Pro, Ventura — can someone test please?]

  • October 25, 2023
  • 3 replies
  • 855 views

Hello

 

I am trying to save a PSDC Invite-to-Edit document to the cloud to share it with others. I posted the link and clicked on it to test that it works. I received the error "This device is not fully supported"

 

So I have checked;

1. Browser: Google Chrome and Microsoft Edge version 102 and above (64-bit), and Firefox version 111 and above on desktop. - "Chrome is up to date Version 118.0.5993.117 (Official Build) (x86_64)" Check!

 

2. Processor: 64-bit processor with 4+ cores - "3.2 GHz 16-Core Intel Xeon W" Check!

 

3. Operating System: macOS 10.15 and later -  "Ventura 13.6 (22G120)" Check!

 

4. RAM 8GB: "96 GB 2933 MHz DDR4" - Check!

 

5. Year 2015 and later: - "? Mac Pro 2019" - Check!

 

6. Hard-disk space: 6 GB of available hard-disk space - "Available: 1.43 TB (52.15 GB purgeable)" Check!

 

So may I ask what I am missing? Why will Photoshop on the Web not work on my computer?

Thank you in advance for any help that can be offered.

 

Have a great day, Rick.

    This topic has been closed for replies.

    3 replies

    Rick Adams
    Rick AdamsAuthor
    Inspiring
    October 27, 2023

    So, can I assume you are not on Ventura?

      Trevor.Dennis
      Community Expert
      Trevor.DennisCommunity Expert
      Community Expert
      October 26, 2023

      Hi Rick.   I just tested in Chrome and it and it worked and saved OK.  The spec is generously low and unlikely to cause issues with any system less than even ten years old.  I wonder if it is another one of those Mac Ventura issues?  I think I'll edit your subject line and see if we can get someone with a similar spec to you to test it.

       

      @jane-e are you on Ventura or Sonoma?  Can you test if it saves on your system?

        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        October 25, 2023

         

         

        @Rick Adams 

         

        What happened when you clicked "Learn More"?

         

         

        And because you didn't say, do you have a subscription that includes Photoshop?

         

        Can you save any files?

         

        Jane

         

        Rick Adams
        Rick AdamsAuthor
        Inspiring
        October 26, 2023

        Hello Jane.

         

        "Learn More" took me to Adobe's page that describes the minimum requirements. That was the second screenshot. I listed the comparison; What Adobe Wants vs What I Have.

         

        I have the "All Apps" subscription.

         

        I successfully saved the PSDC from my desktop Ps v25 to the creative cloud and received a link to share with others. I want to be clear, I can save a PSDC to the cloud. It is in the cloud with a link. I click on the link to see that the file opens and can be edited. This is when I get the error described above.

         

        The PSDC file will open in Chrome for viewing and comments, none of the editing buttons are available and I cannot see the layers.

         

        I hope this helps clear things up.

         

        Thank you for your reply.

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