Skip to main content
J
joel_c25
Participant
August 16, 2019
Answered

Missing library for Photoshop CS6 on Mojave

  • August 16, 2019
  • 2 replies
  • 2106 views

Hello! Please do not reply with any variant of "CS6 is too old, you need to upgrade to use the latest OS". I work in software, so I know plenty about why old software may not work on newer OSes. I promise, I really do.

That said, some people have had success running Photoshop CS6 on Mac OS 10.14 Mojave. I've done all the suggested things here: Mac mojave update photoshop CS6 not opening

But I'm pretty sure none of that is applicable to the particular error I'm getting. Photoshop fails to open entirely and produces this dialog:

When sending a bug report, the information below is available. It looks like a dynamic library within the Photoshop app package is missing. Googling reveals no one else posting this specific problem. Has anyone seen this? I suspect it could be fixed by reinstalling, but I thought I'd ask first before I bothered digging up my DVD and the drive to read it (can't remember the last time I used either, I know they're around here somewhere...)

These seem to be the crucial lines:

  1. Termination Reason:  
  2. DYLD, [0x1] Library missing  
Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/WRServices.framework/Versions/A/WRServices
  Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
  Reason: image not found

Thanks!

Full bug report log:

Process:           Adobe Photoshop CS6 [4935]
Path:              /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier:        com.adobe.Photoshop
Version:           13.0.6 (13.0.6.54)
Code Type:         X86-64 (Native)
Parent Process:    ??? [1]
Responsible:       Adobe Photoshop CS6 [4935]
User ID:           501
Date/Time:         2019-08-15 21:22:19.744 -0400
OS Version:        Mac OS X 10.14.6 (18G84)
Report Version:    12
Anonymous UUID:    97CBAA6D-DBA8-11EB-04AA-DD9866A27BDB
Sleep/Wake UUID:   55980D07-874C-4E77-B93A-5CB0FB14671D
Time Awake Since Boot: 14000 seconds
Time Since Wake:   2300 seconds
System Integrity Protection: enabled
Crashed Thread:    0
Exception Type:    EXC_CRASH (SIGABRT)
Exception Codes:   0x0000000000000000, 0x0000000000000000
Exception Note:    EXC_CORPSE_NOTIFY
Termination Reason:DYLD, [0x1] Library missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
  Library not loaded: @executable_path/../Frameworks/WRServices.framework/Versions/A/WRServices
  Referenced from: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
  Reason: image not found
Binary Images:
0x100000000 -    0x103669fe7 +com.adobe.Photoshop (13.0.6 - 13.0.6.54) <9A2B6581-BDCA-3447-8DD5-B1D09072B3EF> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
0x103d2b000 -    0x103d57ff7 +libtbb.dylib (0) <57655978-A378-BE1E-7905-7D7F951AD6F7> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbb.dylib
0x103d6e000 -    0x103d7cff3 +libtbbmalloc.dylib (0) <CB038B96-2999-5EB1-E26A-7720A7A8F8CD> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtbbmalloc.dylib
0x103d90000 -    0x103daaff7 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <C1C5DE5C-39AB-0871-49A6-FA3449D39B8A> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0x103db3000 -    0x103f7cfff +com.adobe.owl (AdobeOwl version 5.0.4 - 5.0.4) <0FA698D2-CE7E-3C5A-B3D2-D9859A8612A0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x103fbe000 -    0x104404ff7 +com.adobe.MPS (AdobeMPS 5.8.0.19463 - 5.8.0.19463) <8A4BA3B2-6F6A-3958-ABDE-C3E8F21373B0> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x104480000 -    0x1047d9ff7 +com.adobe.AGM (AdobeAGM 4.26.20.20743 - 4.26.20.20743) <27080135-E835-75EF-FF42-15299479FDA1> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x104842000 -    0x104ba3fef +com.adobe.CoolType (AdobeCoolType 5.10.33.20743 - 5.10.33.20743) <758DF893-C0F4-5769-53C5-7C80FC9111FB> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x104bf0000 -    0x104c18ff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <BFA061BE-7598-275D-D3F7-5842674E367E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x104c1f000 -    0x104c4bfff +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.7.101.18636 - 3.7.101.18636) <488DF1F7-A643-5168-706A-498A0322A87E> /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpat
0x105752000 -    0x1057bc6ef  dyld (655.1.1) <D3E77331-ACE5-349D-A7CC-433D626D4A5B> /usr/lib/dyld
0x7fff49fe1000 - 0x7fff49fe5fff  com.apple.agl (3.3.2 - AGL-3.3.2) <03320890-819C-38A2-AD45-78F1473E693F> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x7fff4b5c4000 - 0x7fff4c379ffb  com.apple.AppKit (6.9 - 1671.60.107) <DA722801-0527-3265-ADAE-BB2966649C7C> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7fff4d236000 - 0x7fff4d236fff  com.apple.Carbon (158 - 158) <56AD06AA-7BB4-3F0B-AEF7-9768D0BC1C98> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff4dfad000 - 0x7fff4e3f1fe7  com.apple.CoreFoundation (6.9 - 1575.17) <EE7948FC-FDA8-3F95-A1E0-69FAED5D81AA> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7fff5022f000 - 0x7fff505dcfff  com.apple.Foundation (6.9 - 1575.17) <20150BA3-74D6-3991-AD22-52735FAD0E24> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff508e7000 - 0x7fff50976fff  com.apple.framework.IOKit (2.0.2 - 1483.260.4) <8A90F547-86EF-3DFB-92FE-0E2C0376DD84> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff57c3d000 - 0x7fff57c4cffb  com.apple.opengl (17.7.3 - 17.7.3) <94B5CF34-5BD6-3652-9A8C-E9C56E0A9FB4> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x7fff58a4f000 - 0x7fff58ca6ff7  com.apple.QuartzCore (1.11 - 701.14) <33E846BE-1794-3186-9BF2-6ADF62C782A3> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff594db000 - 0x7fff597dbfff  com.apple.security (7.0 - 58286.270.3.0.1) <DF7677A7-9765-3B6A-9D1C-3589145E4B65> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x7fff59ca5000 - 0x7fff59caaffb  org.twain.dsm (1.9.5 - 1000) <AAC7E204-E0B1-36D7-8DB9-C79709954044> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x7fff77930000 - 0x7fff77986ff3  libcups.2.dylib (462.12) <095619DC-9233-3937-9E50-5F10D917A40D> /usr/lib/libcups.2.dylib
Model: MacBookPro11,4, BootROM 194.0.0.0.0, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.29f24
Graphics: kHW_IntelIrisProItem, Intel Iris Pro, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.61.2 AirPortDriverBrcmNIC-1305.8)
Bluetooth: Version 6.0.14d3, 3 services, 18 devices, 1 incoming serial ports
Network Service: USB 10/100/1000 LAN, Ethernet, en9
Network Service: Wi-Fi, AirPort, en0
Network Service: Thunderbolt Bridge, Ethernet, bridge0
USB Device: USB 3.0 Bus
USB Device: Internal Memory Card Reader
USB Device: Ultra Fit
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
This topic has been closed for replies.
Correct answer joel_c25

I found the problem. This error is due to Photoshop being on a case-sensitive filesystem. The dylib is actually where it should be, but its filename contains some characters with different case than what the app is looking for. If you put it on a case-insensitive filesystem, where it probably was to begin with, it should be OK. The installer would actually prevent you from running into this problem, because it will refuse to install on a case-sensitive volume, but moving the app from one volume to another can cause this.

If you do a normal upgrade from Sierra or earlier, your HFS+ volume will be silently converted to APFS, and there will be no change in case sensitivity. Generally you will not cause a change in case sensitivity in your filesystem by accident. However, if you, like me, are also upgrading/swapping your drive at the time of OS upgrade, you may decide that starting fresh with a case-sensitive filesystem sounds like a good idea because that is standard in the Linux world and perhaps you may want to do things like building Android or another Linux kernel or whatever. This is probably not a great idea for general Mac purposes, since case-sensitive HFS+ is a relatively uncommon choice, so older apps like this generally did not plan around it.

2 replies

J
joel_c25AuthorCorrect answer
Participant
August 18, 2019

I found the problem. This error is due to Photoshop being on a case-sensitive filesystem. The dylib is actually where it should be, but its filename contains some characters with different case than what the app is looking for. If you put it on a case-insensitive filesystem, where it probably was to begin with, it should be OK. The installer would actually prevent you from running into this problem, because it will refuse to install on a case-sensitive volume, but moving the app from one volume to another can cause this.

If you do a normal upgrade from Sierra or earlier, your HFS+ volume will be silently converted to APFS, and there will be no change in case sensitivity. Generally you will not cause a change in case sensitivity in your filesystem by accident. However, if you, like me, are also upgrading/swapping your drive at the time of OS upgrade, you may decide that starting fresh with a case-sensitive filesystem sounds like a good idea because that is standard in the Linux world and perhaps you may want to do things like building Android or another Linux kernel or whatever. This is probably not a great idea for general Mac purposes, since case-sensitive HFS+ is a relatively uncommon choice, so older apps like this generally did not plan around it.

italosan
Community Expert
italosanCommunity Expert
Community Expert
August 20, 2019

I'm glad you were able to find out what the problem was with Adobe Photoshop and I thank you for sharing your experience with all the users of the forum.

italosan
Community Expert
italosanCommunity Expert
Community Expert
August 16, 2019

Hi, as you have already mentioned, CS6 is now obsolete for the operating system. However, have you tried to reset preferences?

J
joel_c25Author
Participant
August 18, 2019

Thanks for that suggestion. Yes, I did try that, as it's suggested in the other thread also, and no luck. But I did find the problem, which I'll describe below.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices