My version of Photoshop is the most current. The application seems to work on existing files. However, when attempting to create a "new" file, the program freezes. Taskmanager reports 0% CPU usage. This happens whether creating new after successfully working with an existing file OR beginning PS use by clicking on File/New. To exit, I must kill the program in TaskManager. Windows 10, fully updated.
Hi there,
We apologize for the issue you are facing with Photoshop while trying to create a new document.
Would you mind sharing the details of the version of Photoshop you are using as suggested by Bojan along with a few details of the computer you are using like the amount of RAM you have on the computer? Also, did the issue start recently after this latest update to Photoshop or did the version work fine for you for a while?
You can try to reset the preferences for Photoshop using the steps mentioned in the link below and let us know if that helps.
https://helpx.adobe.com/in/photoshop/using/preferences.html
Note: Please backup your presets, actions, brushes, etc. before resetting the preferences.
Regards,
Nikunj
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