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3 replies

rzoojrAuthor
Participant
November 6, 2024
Sameer K
Community Manager
Community Manager
November 6, 2024

Hey, @rzoojr. Thanks for sharing the crash report, but it is inconclusive. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here. 

 

Does this happen with a specific font? Test using Photoshop (beta) from the Beta apps section in the Creative Cloud desktop app.  

 

If that does not help, ensure there are no stale preferences in your Photoshop.

 

Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

 

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

rzoojrAuthor
Participant
November 6, 2024

https://docs.google.com/document/d/1TNaM2q4U9tPDjLRp64VPD6knUW491I8R2rw2kWvV5Vo/edit?usp=sharing

 

no it doesn't happen with a specific font, tried typing the same thing with 3 different fonts.. crashes, i will try the fixes you listed though, will report back, thank you

rzoojrAuthor
Participant
November 6, 2024

I did submit the crash using the email id registered with my account. Also when I type "Fl" it crashes

nikunj.m
Legend
November 5, 2024

Hi, we're sorry about the trouble! The document you've shared is restricted. Have you submitted the crash report using the email ID registered with your account? If not, please submit the next crash report so that we can look into it. 

Also, please share the macOS version you're working on and let us know which specific combo of letters you're referring to that's causing the crash.


Thanks,
Nikunj