My adobe photoshop crashes when I type a specific combo of letters.

Forum|Forum|1 year ago
November 4, 2024
3 replies
307 views

Please help, it's been doing this for a while now. I'm on mac, photoshop 2025, I'm using regular lucida grande. this is the report, https://docs.google.com/document/d/18pTQ94nFp9r03yviyBHnf9nO6BQLLhxBzigRPwq5qAM/edit?usp=sharing

macOS

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R

rzoojrAuthor

Participant

the link should work now https://docs.google.com/document/d/18pTQ94nFp9r03yviyBHnf9nO6BQLLhxBzigRPwq5qAM/edit?usp=sharing

Sameer K

Community Manager

Hey, @rzoojr. Thanks for sharing the crash report, but it is inconclusive. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy and paste into a text document > upload and attach here.

Does this happen with a specific font? Test using Photoshop (beta) from the Beta apps section in the Creative Cloud desktop app.

If that does not help, ensure there are no stale preferences in your Photoshop.

Go to the location of the preference folder mentioned below and rename it to back up. (https://adobe.ly/3u7u84j)

macOS: Hold down the Option key in the Finder when using the Go menu. The library will appear below the current user's home directory.

Library > Preferences > Adobe Photoshop [version] Settings

Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2025 > Rename > Adobe Photoshop 2025.old)

This will give a fresh start to Photoshop as a new installation.

Let me know if it helps. Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

R

rzoojrAuthor

Participant

https://docs.google.com/document/d/1TNaM2q4U9tPDjLRp64VPD6knUW491I8R2rw2kWvV5Vo/edit?usp=sharing

no it doesn't happen with a specific font, tried typing the same thing with 3 different fonts.. crashes, i will try the fixes you listed though, will report back, thank you

R

rzoojrAuthor

Participant

I did submit the crash using the email id registered with my account. Also when I type "Fl" it crashes

nikunj.m

Legend

Hi, we're sorry about the trouble! The document you've shared is restricted. Have you submitted the crash report using the email ID registered with your account? If not, please submit the next crash report so that we can look into it.

Also, please share the macOS version you're working on and let us know which specific combo of letters you're referring to that's causing the crash.

Thanks,
Nikunj

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