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defaultp3zbxr0z6e8j
Participant
June 15, 2021
Answered

My entire screen + image has gone green HELP

  • June 15, 2021
  • 1 reply
  • 1002 views

PLEASE HELP - my entire screen has gone GREEN, the open image included. This has only happened today. I've closed photoshop several times and re started plus have shut down my (almost new) imac and restarted. I've looked fpr possible solutions but can't find any - opened several images and the same thing happens, completely green screen. Has worked fine before today. I have photoshop elements as well, opened an image and this is fine, but I need the full photoshop as of right now. Please can you help??

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Correct answer jane-e

Can you try this: go to Preferences >Technology Previews > enable Deactivate Native Canvas. Quit Photoshop and relaunch.

 

~ Jane

1 reply

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
June 15, 2021

Can you try this: go to Preferences >Technology Previews > enable Deactivate Native Canvas. Quit Photoshop and relaunch.

 

~ Jane

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    defaultp3zbxr0z6e8jAuthor
    Participant
    June 15, 2021

    WOW, genius, thank you SO much, yes that worked. How did you know that?? Thank you so much, I was literally going mad trying to figure it out!!

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      June 15, 2021
      @defaultp3zbxr0z6e8j wrote:

      WOW, genius, thank you SO much, yes that worked. How did you know that?? Thank you so much,

       

      You're welcome — I learned it from spending a few minutes reading the forums each day. I've copied this from another ACP that explains it:


      Adobe is updating the core graphics functions in Photoshop. This is driven by the operating systems of Apple and Microsoft in which the old Open GL functions are being removed in the case of Apple, or deprecated in the case of Microsoft. This means that the graphics functions that have worked for years must be rewritten to use Metal and Direct X. At the same time, Adobe is sensibly updating those core functions to deliver the additional speed we require to handle the very large files of today.

      Checking “Deactivate Native Canvas” switches Photoshop to use the older functions.

      ~ Jane

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