My Hahnemuhle ICC paper profile is installed but doesnt show in Photoshop printer profile dropdown

Forum|Forum|4 years ago
February 24, 2022
3 replies
1132 views

Using an Epson 7890 printer and using HahnemuhlePhoto Rag Matt Fine Art Smooth paper

I installed the profile HFA_Eps9890_MK_PhotoRag.icc in the Library/Colour Sync/Profiles folder on my 2019 MacBook Pro but it won’t show up in the Printer Profile drop down menu in Printer SetUp

Colour Management in Photoshop 2022 when I try to print a document. Was using Big Sur and seems like an update caused this to happen. Updated to Monterey but still same. Anyone else have this problem?

Epson ICC's had disappeared too but returned when I printer and then reinstalled it.

macOS

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Richards Gallery

Known Participant

Thanks for posting this info - it seems many of us are having nightmares printing to both Hahnemuhle & Canson Infinity papers.

For myself I'm currently using OSX 11.6.4 and getting nowhere with resolving icc issues but am very hesitant to upgrade to Monterey as Adobe are posting known issues about an inability to save files! https://helpx.adobe.com/uk/photoshop/kb/photoshop-and-macos-monterey.html

So my question is other than repairing the icc profiles (thx for the link) have you experienced any further problems since upgrading from Big Sur to Monterey?

chrism88799566Author

Participant

I sorted this only today and have just printed one set of prints and everything went as normal. I cant see anything amiss (yet!) with the upgrade to Monterey. All the Photoshop 2022 (23.1.1) stuff seems to be working as normal. If I come across anything will let you know. Luckily I have a PC laptop with a version of CS4 that has been trusty for years, basic but still works for printing, and that got me through this the last couple of days.

Hahnemuhle told me the ICC issue started with Big Sur two updates ago so you would have to go back to one before that to resolve. I had no choice but to upgrade …fingers crossed.

Richards Gallery

Known Participant

Many thx Chris.

My advice would be think long and hard before upgrading to 23.2.1 since as I mentioned before there are Known Issues but I'm very pleased you can now carry on printing.

For the moment I've stayed with Big Sur but following you post I bit the bullet and ran Colorsync app which repaired the HFA German Etching profile and ... lo and behold I've got a print that doesn't make me want to burst into tears!

There's another bug that stops 'Print Settings' being available when using Canson Infinity profiles and despite ColorSync fixing profile issues the bug remains for me.

So for now many thx again for your post and any further info you can offer is very welcome.

chrism88799566Author

Participant

https://support.apple.com/lt-lt/guide/colorsync-utility/csync003/mac

chrism88799566Author

Participant

Got sorted. Despite using two versions of the profile plus freshly downloaded ones from the paper manufacturer site I tried profile repair and they repaired an error in the profile. It now shows up in CC and is back working again as normal.

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