My Photoshop and Lightroom are out of date. Creative Cloud did not update it. ???

Forum|Forum|4 years ago
October 29, 2021
2 replies
158 views

My Photoshop and Lightroom are out of date although I keep paying for my plan each year. I tried using Creative Cloud to update Photoshop but it did not work. This "Help" system makes me think I'm too old to use Adobe tools now --- but have used them for a number of years. There appears to be no Adobe human help. Any suggestions for how to find help?

Windows

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Nancy OShea

Community Expert

Perhaps your equipment is too outdated to accept the new software.

Pay particular attention to Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Nancy O'Shea— Product User & Community Expert

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear about the experience. Let us help you out.

Could you please try signing out of the Creative Cloud app and then sign in using your Adobe ID and try updating Photoshop and Lightroom by going to the Apps section? Check this for more information: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

Let us know how it goes.
Regards,
Sahil

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