my photoshop CS2015 is not working it says i have to pay I HAVE PAID already... please help

Forum|Forum|9 years ago
March 11, 2017
2 replies
762 views

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Correct answer davescm

There was no Photoshop CS2015. Assuming you mean CC2015 then signing out, using the Creative Cloud app, and signing back in again will usually restore normality. To do this - open the app - click on the cogwheel at the top right and choose Preferences. You will see the sign out button there.

Dave

Trevor.Dennis

Community Expert

Further to what Dave has told you, there have been a number of issues around Photoshop either reverting to Trial Mode, or saying you have not paid. These links might cover it

Stop Creative Cloud from reverting to trial mode

And there are a couple of sections in Jeff Tranberry's Troubleshooting Guide

http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html

Dave, I am still getting bounce notices after emailing you.

davescm

Community Expert

Hi Trevor - sent you PM and have emailed an alternative address

Dave

davescm

Correct answer

Community Expert

There was no Photoshop CS2015. Assuming you mean CC2015 then signing out, using the Creative Cloud app, and signing back in again will usually restore normality. To do this - open the app - click on the cogwheel at the top right and choose Preferences. You will see the sign out button there.

Dave

C

claudioedingerAuthor

Participant

Thank you very much! That didn't work but i opened Lightroom logged out then in again and that did the trick. I never use Lightroom so i guess that's why... it's a mystery... warm regards from brazil

davescm

Community Expert

Glad it's sorted
Regards from a, not so warm, UK

Dave

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