Skip to main content
선빈이80584104
Participant
January 17, 2018
Question

My photoshop cs6 wouldn't open video files, please help.

  • January 17, 2018
  • 2 replies
  • 813 views

I read that transverting the not allowed mp4 file to mpeg-4 file would solve the problem, but that failed too.

Screen below shows up to both tries(It's telling that the file type? isn't correct so it cannot open it.) and now I don't know what else to do. I do have a recent quick time player.

Someone please help, thank you.

This topic has been closed for replies.

2 replies

Grigor Poghosyan
Participating Frequently
January 18, 2018

Try downloading Quick time player. As You don't have any programs specially made for video editing the problem maybe caused of some uninstalled utilities etc.

War Unicorn
Community Expert
Community Expert
January 17, 2018

Can you play this MP4 elsewhere in other apps like Premiere Pro (or Elements)? Was it encoded properly (and by what software)?

선빈이80584104
Participant
January 18, 2018

I don't have premiere, but I'm pretty sure the problem is with photoshop itself cuz it won't open any of the other video files I've tried to.

I tried converting it to avi, which turned out to be meaningless as well. Shall I try delete and re-downloading the program...? Thank you for replying.