My photoshop cs6 wouldn't open video files, please help.

Forum|Forum|8 years ago
January 17, 2018
2 replies
813 views

I read that transverting the not allowed mp4 file to mpeg-4 file would solve the problem, but that failed too.

Screen below shows up to both tries(It's telling that the file type? isn't correct so it cannot open it.) and now I don't know what else to do. I do have a recent quick time player.

Someone please help, thank you.

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Grigor Poghosyan

Participating Frequently

Try downloading Quick time player. As You don't have any programs specially made for video editing the problem maybe caused of some uninstalled utilities etc.

War Unicorn

Community Expert

Can you play this MP4 elsewhere in other apps like Premiere Pro (or Elements)? Was it encoded properly (and by what software)?

선빈이80584104Author

Participant

I don't have premiere, but I'm pretty sure the problem is with photoshop itself cuz it won't open any of the other video files I've tried to.

I tried converting it to avi, which turned out to be meaningless as well. Shall I try delete and re-downloading the program...? Thank you for replying.

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