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ozi
ozi
Participant
August 22, 2020
Question

My photoshop experience is full of bugs, do you also have the same problem?

  • August 22, 2020
  • 3 replies
  • 268 views

Hey all, I use a 16-inch MacBook pro with pretty decent configurations. I use photoshop for photo editing and it is full of bugs. The pixels turn black while zooming in and out or changing opacity in layers. Photos stop showing for a while (gray screen in photoshop) and then coming back. Issues with the spot healing brush etc. Nothing major but downgrades the whole experience, and it takes me more time to edit a photo.

Have a great day.

Oz 

instagram.com/in.vi.vo

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3 replies

davescm
Community Expert
davescmCommunity Expert
Community Expert
August 23, 2020

Hi

A few things

1. Your system is seeing two GPUs. Running multiple GPUs with conflicting drivers is a known problem for Photoshop. See section 7 & 8 here:
https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

2. That said the GPU appears to be partially disabled. Have you turned it off in Preferences - Performance?

3. You are not running the latest version. The current version is 21.2.2 so it will be worth going to the CC desktop app and updating.

 

Dave

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    August 22, 2020

    Welcome to this friendly forum.

    As Dave asks, and implies, it's probably not bugs, but a system issue.

    State your version of Photoshop and OS and how much RAM and spare disk space you have.

    And reset your Photoshop Preferences to see if that helps.

    Also, see if unticking Use Graphics Processor in Preferences under the Performance tab helps.

      ozi
      oziAuthor
      Participant
      August 23, 2020

      Dear Derek,

      Thank you for the message.

      I have macOS Catalina with 32 GB ram and 2TB storage. 2,4- 8 core i9 / AMD Radeon pro 5500 8GB. The photoshop is the lastest version. I will try to reset the photoshop references.

      Best wishes

      Oz 

       

       

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      August 22, 2020

      'Do you have the same problem..'

       

      No. If anyone is to help, we need some further info. Can you go to Help - System info and click the copy button. Then paste the info here.

      Dave

        ozi
        oziAuthor
        Participant
        August 23, 2020

        Dear Dave,

         

        Thank you for the message. I copy (not all of it, since it is pretty long) the system info below.

        Have a great Sunday.

        Best

        Oz

         

        Adobe Photoshop Version: 21.2.1 20200716.r.265 2020/07/16: 2b9692040b x64 Number of Launches: 201 Operating System: Mac OS 10.15.6 System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 8 Logical processor count: 16 Processor speed: 2400 MHz Built-in memory: 32768 MB Free memory: 19570 MB Memory available to Photoshop: 29601 MB Memory used by Photoshop: 70 % ACP.local Status: - SDK Version: 1.30.8.3 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.51.3 - Min Core Sync Required: 4.3.4.2 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 60 seconds Manta Canvas: Disabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium TextComposer: Latin Photoshop crashed on 10.01.20 at 06:40:42 (GetImageViewResourceSharingGLContext) Display: 1 Main Display High DPI Monitor Display Bounds: top=0, left=0, bottom=1120, right=1792 OpenGL Drawing: Disabled. OpenGL Allow Old GPUs: Not Detected. AIFCoreInitialized=1
        AIFOGLInitialized=1
        OGLContextCreated=1
        NumGLGPUs=1
        NumCLGPUs=2
        NumNativeGPUs=2
        glgpu[0].GLVersion="2.1"
        glgpu[0].IsIntegratedGLGPU=0
        glgpu[0].GLMemoryMB=8176
        glgpu[0].GLName="AMD Radeon Pro 5500M OpenGL Engine"
        glgpu[0].GLVendor="ATI Technologies Inc."
        glgpu[0].GLVendorID=4098
        glgpu[0].GLRectTextureSize=16384
        glgpu[0].GLRenderer="AMD Radeon Pro 5500M OpenGL Engine"
        glgpu[0].GLRendererID=16915971
        glgpu[0].HasGLNPOTSupport=1
        glgpu[0].CanCompileProgramGLSL=1
        glgpu[0].GLFrameBufferOK=1
        glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20"
        glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[16384]
        glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
        glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[16]
        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[16]
        glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[16]
        glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
        glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
        glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
        glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
        glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
        glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
        clgpu[0].CLPlatformVersion="1.2 (Jul 5 2020 01:14:53)"
        clgpu[0].CLDeviceVersion="1.2 "
        clgpu[0].IsIntegratedCLGPU=1
        clgpu[0].CLMemoryMB=1536
        clgpu[0].CLName="Intel(R) UHD Graphics 630"
        clgpu[0].CLVendor="Intel Inc."
        clgpu[0].CLVendorID=16925952
        clgpu[0].CLDriverVersion="1.2(Jul 5 2020 01:30:11)"
        clgpu[0].CLBandwidth=1.86478e+10
        clgpu[0].CLCompute=56.6588
        nativegpu[0].NativeName="AMD Radeon Pro 5500M"
        clgpu[1].CLPlatformVersion="1.2 (Jul 5 2020 01:14:53)"
        clgpu[1].CLDeviceVersion="1.2 "
        clgpu[1].IsIntegratedCLGPU=0
        clgpu[1].CLMemoryMB=8176
        clgpu[1].CLName="AMD Radeon Pro 5500M Compute Engine"
        clgpu[1].CLVendor="AMD"
        clgpu[1].CLVendorID=16915968
        clgpu[1].CLDriverVersion="1.2 (Jul 5 2020 01:21:07)"
        clgpu[1].CLBandwidth=2.81961e+11
        clgpu[1].CLCompute=1979.61
        nativegpu[1].NativeName="Intel(R) UHD Graphics 630"
        License Type: Subscription Serial number: 90970329652778425075 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2020/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1,82T, 1,42T free Required Plug-ins folder: /Applications/Adobe Photoshop 2020/Adobe Photoshop 2020.app/Contents/PlugIns/Required/ Primary Plug-ins folder: /Applications/Adobe Photoshop 2020/Plug-ins/

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