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katieb78126798
katieb78126798
Participant
July 27, 2017
Question

My Photoshop refuses to open,...

  • July 27, 2017
  • 2 replies
  • 185 views

My Photoshop refuses to open, each time I click on it a message pops up saying " could not initialize photoshop because the preferences file was invalid(it has been deleted)." But I have not deleted anything from my computer and it was working fine just a few days ago. What's going on?

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    2 replies

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    July 27, 2017

    Hi Katie

    Try this:

    Press and hold down Alt+Ctrl+Shift (Windows) or Opt+Cmd+Shift (Mac) as you start Photoshop*. You should get a prompt to delete current settings. Accept that and Photoshop will create a new Preferences file .

    *Note you may need to try this a couple of times as the timing can be tricky

    Dave

    katieb78126798
    katieb78126798Author
    Participant
    July 28, 2017

    Thank you

    On Jul 27, 2017 11:01 AM, "c.pfaffenbichler" <forums_noreply@adobe.com>

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    July 27, 2017

    Which version?

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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