My photoshop won't install

Forum|Forum|4 years ago
August 14, 2021
5 replies
329 views

I was trying to download the photoshop installer from the adobe website but then this message appeared

When i click "ok", it redirects me to the exact same download page and the same error happens again

Windows

This topic has been closed for replies.

Warren Heaton

Community Expert

Most likely your version of Windows is not new enough.

https://support.microsoft.com/en-us/windows/which-version-of-windows-operating-system-am-i-running-628bec99-476a-2c13-5296-9dd081cdd808

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Luiz_1810Author

Participating Frequently

It says the windows version is 1809, is this the latest??

Warren Heaton

Community Expert

The system requirements for the current version of Photoshop is "Windows 10 (64-bit) version 1809 or later".

This leads to a different question: Which version of Photoshop are you trying to install?

If installing Photoshop October 2020 release (version 22.0) and later, you should be fine with Windows 10 (64-bit) version 1809 or later.

To get up and running with Photoshop as quickly as possible, I would go to the Adobe Help & Support web page:
https://helpx.adobe.com/support.html

Then, click on the Contact Us at the lower right to start a Support Chat. It's a Virtual Assistant at first, but type in something like "Cannot install Photoshop" to get to a live person. Troubleshooting installation issues can take some time. I suggest having at least 45 minutes to an hour available prior to starting the support chat.

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Test Screen Name

Legend

What is your EXACT version of Windows (including build number if Windows 10)? Please let us know if you are not sure how to find out. Also, is it a 32-bit, 64-bit, or ARM system (let us know if you are not sure how to find out)?

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Luiz_1810Author

Participating Frequently

Sorry for the trouble, but i don't know how to find any of these

Peru Bob

Community Expert

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).